My Spark randomly lowered itself to the ground onto a grassy area. The motors turned off after a couple seconds, but now there are grass marks/stains on the properllers. The link below is my black box. Will DJI be able to analyze what happened based on the black box data? Is posting this problem appropriate on the forum? Thanks.

https://drive.google.com/open?id=0B3VwFaMdjfXJdV9xTERyeVJLbEU

Sorry for the crash, could you please refer to the video below to export the data? There are 3 files, not only the black box data. Besides, have you contacted the Support to start a case? If yes, please provide me with your case number.

DJI Diana Posted at 2017-8-18 20:13
Sorry for the crash, could you please refer to the video below to export the data? There are 3 files, not only the black box data. Besides, have you contacted the Support to start a case? If yes, please provide me with your case number.DJI Quick Tips - Spark - Exporting the Flight Data

Yes, I have contacted the Support - my request number is 695776. However, I actually cannot download the flight data for some reason. I hit download and at one point it says the compression failed and other times it doesn't even start downloading (the download bar does not move at all). That is why I only have the black box information.

You can upload flight log to link below we might be able to tell you what might have happened.
Just click on link and follow instructions come back and post your link.


http://www.phantomhelp.com/LogViewer/Upload/

WidescreenVisio Posted at 2017-8-19 06:11
Yes, I have contacted the Support - my request number is 695776. However, I actually cannot download the flight data for some reason. I hit download and at one point it says the compression failed and other times it doesn't even start downloading (the download bar does not move at all). That is why I only have the black box information.

The Support will reply your email soon, then create a case for you. Have you tried to reinstall the DJI Assistant 2, the export the data again? Besides, you can only export the data of this flight, no need to export all of them.