I have just tried to register my new Spark for DJI Care Refresh. Going through the online forms I get to the part where it says already taken, yet I have not done it before nor have I paid for anything. Can someone hlp by telling me what the story is here please?

Mike

Same here. Looking for answers.

not sure how this works, I purchased it when I ordered my Spark.  I received an email after shipping, with the details of my registration (which I never did).  So not sure what you are trying to do.

I had the same problem, but tried the link below and it worked

https://store.dji.com/product/dji-care-refresh-spark

Where did you buy the Spark? Local authorized dealer or DJI official store? Please confirm.

DJI Susan Posted at 2017-8-21 04:53
Where did you buy the Spark? Local authorized dealer or DJI official store? Please confirm.

I bought my spark from SSE Photo & Video via Amazon. Bought DJI Refresh from DJI website. I never received anything from DJI as far as registering. The DJI site shows that I purchased it. Does this mean all this time I have not been covered by DJI Refresh? I bought DJI Refresh while waiting for the batteries to charge right out of the box. Before it was ever turned on.

I was giiven my Spark as a prize in a competition. brand new with sealed bix. I have just tried a differnet computer and browser and it worked. So no idea what was happening

djiuser_QXtrULB Posted at 2017-8-21 04:26
I had the same problem, but tried the link below and it worked

https://store.dji.com/product/dji-care-refresh-spark

Your link worked! Thank you!

Jaqen H'ghar Posted at 2017-8-21 05:22
I bought my spark from SSE Photo & Video via Amazon. Bought DJI Refresh from DJI website. I never received anything from DJI as far as registering. The DJI site shows that I purchased it. Does this mean all this time I have not been covered by DJI Refresh? I bought DJI Refresh while waiting for the batteries to charge right out of the box. Before it was ever turned on.

Could you PM me your aircraft SN and order number of DJI Care Refresh? I'd like to check the exact status.

embayweather Posted at 2017-8-21 06:27
I was giiven my Spark as a prize in a competition. brand new with sealed bix. I have just tried a differnet computer and browser and it worked. So no idea what was happening

Nice to hear that you have figured it out. The DJI Care Refresh is available for brand new drones and drones activated less than 48 hours. You can check here: https://store.dji.com/product/dji-care-refresh-spark

DJI Susan Posted at 2017-8-22 02:38
Could you PM me your aircraft SN and order number of DJI Care Refresh? I'd like to check the exact status.

Well received your message in PM, thank you! I have checked your SN and it has bound with DJI Care Refresh. You can check it from here: https://repair.dji.com/en/djicare/coverage

If you have further questions, please contact the DJI Care Team from here: djicare@dji.com.

DJI Susan Posted at 2017-8-24 00:06
Well received your message in PM, thank you! I have checked your SN and it has bound with DJI Care Refresh. You can check it from here: https://repair.dji.com/en/djicare/coverage

If you have further questions, please contact the DJI Care Team from here: .

Good to read this is followed up, I was also wondering how it worked.

DJI Susan Posted at 2017-8-22 02:38
Could you PM me your aircraft SN and order number of DJI Care Refresh? I'd like to check the exact status.

I did. Over a month ago. Still waiting.

DJI Susan Posted at 2017-8-22 02:38
Could you PM me your aircraft SN and order number of DJI Care Refresh? I'd like to check the exact status.

I did. Over a month ago. Still waiting.

Jaqen H'ghar Posted at 2017-9-12 13:59
I did. Over a month ago. Still waiting.

I have updated the status in 11#, please check and confirm.

DJI Susan Posted at 2017-9-12 23:30
I have updated the status in 11#, please check and confirm.

Thank you.