CAS-927209-D5C7S0

I took my Mavic on a roadtrip to see the eclipse.It was well packed in the shoulder bag with the gimbal clamp in place during transport.
When I arrived, turning on the Mavic (clamp removed) gave me the gimbal overload message with smoke pouring out of the Mavic.

This seems to be an extremely common issue and is normally covered by warranty, but my "repair bill" is coming out to $210.

http://forum.dji.com/thread-109243-1-1.html

http://forum.dji.com/thread-110785-1-1.html
http://forum.dji.com/thread-110469-1-1.html

Can a mod help me understand how this isn't a product malfunction, the Mavic has to be able to go on a car ride without turning into a fire hazard.

Thanks!

Yet another Gimbal Overload repair:
http://forum.dji.com/thread-110990-1-1.html

This appears to be a wide spread issue that should be covered by the 1-year warranty.
Admins can you please help escalate?

Thanks for bringing this to our attention. We have forwarded this to the designated department to check the exact status. And they will contact you soon. Appreciate your patience.

Thanks Susan!
Hope things will get resolved now.

With your escalation, support did eventually agree to repair it under warranty.
Thanks Susan!

jkuo Posted at 2017-8-31 11:52
With your escalation, support did eventually agree to repair it under warranty.
Thanks Susan!

Glad to hear everything turns out to be great, hope you will receive it soon, please keep us updated if you have any further question.