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I cannot login when I start A2 assistant
2345 13 2015-5-24
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johannes
Second Officer
Flight distance : 771434 ft
Iceland
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I am trying to login to A2 assistant but it says wrong email or password. when i try to restore password i only get 404 error!
I was using it yesterday with no problem but now I cannot login to do some changes needed for filming to morrow.
Am I the onlyone?
No problem with internet or anything like that.
Johannes
2015-5-24
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davearff
lvl.1

United States
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The same problem After new  firmware update. The A2  will not  Long as the password is incorrect . All so iPad  not connect will not connect to A 2
2015-5-24
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johannes
Second Officer
Flight distance : 771434 ft
Iceland
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davearff Posted at 2015-5-25 02:19
The same problem After new  firmware update. The A2  will not  Long as the password is incorrect . A ...

I  created a new account and logged in to the Assistant,  upgrade the rest of the equipment with a reboot after each upgrade, then calibrate IMU and now all seams to work just fine. You can try that. Solved  my problem and hope it will solve yours to.
You need to go through each one and make sure you have newest firmware on all of them.
Only use the usb power when upgrade in process.
my best
  Johannes
2015-5-24
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brenthanwell
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United States
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johannes@digi-f Posted at 2015-5-25 04:05
I  created a new account and logged in to the Assistant,  upgrade the rest of the equipment with a  ...

I have the same issue.  I haven't logged in for awhile.  tried changing my password and registering a different account.  Still getting the id and password don't match error, can't update my drivers
2015-5-24
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johannes
Second Officer
Flight distance : 771434 ft
Iceland
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brenthanwell@li Posted at 2015-5-25 10:21
I have the same issue.  I haven't logged in for awhile.  tried changing my password and registerin ...

what I did is first is i downloaded a2 assistant v1.6 and installed. started up the assistant and created new account using another email, confirmed the account by using the link from the DJI confirmation email. then I just login using the assistant and then I did  the rest of the upgrade on all the modules.
I hope dji will fix this soon for there I do not like having to many accounts lying around.
I hope this helps.
  Johannes
2015-5-24
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brenthanwell
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United States
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johannes@digi-f Posted at 2015-5-25 11:03
what I did is first is i downloaded a2 assistant v1.6 and installed. started up the assistant and  ...

Did you mean v3.6?  Also funny thing is I can login to the RC Assistant without any issues
2015-5-24
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johannes
Second Officer
Flight distance : 771434 ft
Iceland
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brenthanwell@li Posted at 2015-5-25 11:23
Did you mean v3.6?  Also funny thing is I can login to the RC Assistant without any issues

I mean a2 assistant v1.6 for windows.
2015-5-25
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johannes
Second Officer
Flight distance : 771434 ft
Iceland
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Are you talking about the Phantom 2 Assistant?
2015-5-25
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brenthanwell
New

United States
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johannes@digi-f Posted at 2015-5-25 21:57
Are you talking about the Phantom 2 Assistant?

yes i was
2015-5-25
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johannes
Second Officer
Flight distance : 771434 ft
Iceland
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Ok so the A2 assistant was not the only one not working.
i were testing my original account in  A2 assistant yesterday and it seams to be working just fine now.
2015-5-26
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mrwolf
lvl.1
Flight distance : 65404 ft
Australia
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Same problem here. Also iPad software crashes/closes as soon as I connect to A2 on my hex.
2015-5-29
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johannes
Second Officer
Flight distance : 771434 ft
Iceland
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mrwolf Posted at 2015-5-29 19:11
Same problem here. Also iPad software crashes/closes as soon as I connect to A2 on my hex.

Did you try to connect to A2 using assistant from PC?
2015-5-29
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briangorbett
lvl.1
United States
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johannes@digi-f Posted at 2015-5-29 09:21
Did you try to connect to A2 using assistant from PC?

I am still unable to login with DJI Assistant 2 on Windows (2 laptops tried on) and not able to update my Phantom 4 Pro firmware. When connected to my tablet device, it just says DOWNLOADING but nothing ever happens. I am able to login to the site with my username and password on my tablet and iPhone.
How can I get my firmware updated?
2017-1-7
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skyvideoct
Second Officer
Flight distance : 1136230 ft
United States
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The server is up and running now and solved the issue. Now to get in and use the upgraded package on my M600P
2017-1-8
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