Sky Ninja
lvl.3
United States
Offline
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flydronefly- Sorry buddy, it's obvious you haven't had to deal with or are not bothered by the lack of customer service concerning DJI. Honestly, I hope you don't experience it.
If indeed you, "...buy a Honda car..." as you put it, you can go to a LOCAL Honda repair facility to get your vehicle repaired. An average repair time is about 2 days. All the while, it's understood that your investment, whether a leisure driver or work vehicle, is in the hands of the mechanic. As Pete pointed out, if something is still wrong, you can go back to said LOCAL dealer, if needed.
You would also be able to point out important items and features that where not included with your vehicle only after your purchase, like, "Why is the feature I paid for, based on company advertising, now not available?" etc, etc. Many of made our purchase based on the advertised specs, abilities and with consideration of the service being offered. When said features where not present upon arrival, it put several of us in a situation where, not only did we just put out $4k to better our businesses, but we as small/large business owners, EMS, agricultural professionals, etc- began seeing our projected profits and/or clients, go up in smoke like a bad LiPo.
No matter how you choose to answer from behind your monitor and keyboard, I would be willing to bet, you'd be all over it if you had been placed in the same situation. For apparent billionaire, plaboys like you, it's a toy. For me, it was to be a tool for improving my community, not a plaything for showing off to friends.
Keep in mind, upon initial offering of the I-1, DJI advertised various east and west coast facilities for fast turn around times. They claim it wasn't working out. Now, it's coming back, maybe...
The truth is, they were not prepared for the immediate issues that presented themselves with the I-1. They couldn't centralize the reported issues, properly diagnose the issues or produce the repair parts fast enough.
When the manufacturer offers 24/7 service for all Inspire customers, they should be able to back it up. At this juncture in time, they can not...
In several advertisement videos, it was mentioned, '...so easy to fly, anyone can do it...' While others toted, '...great for 1st time users...'
They used the old 'Joe Isuzu' tactic of, "Trust me..." I call it bait and switch, another infamously and 'culturally accepted' business practice. Been there, done that...won't do it again.
Granted, these are not 35K cars but, for most, it is still a considerable amount of money. So, when a person gets on the forum to talk about an issue, vent frustration or ask "WHY?" don't be so smug, try some compassion. Whining is considered an act without validation. This person has a valid and acknowledged (even by DJI) point. Frustration is more often fueled by "...stop whining..." and talking to a person in a third party manner, than it is cured by simply acknowledging you have heard what the person has said and, if possible, offer some insight, encouragement, etc. The experience of seeing a one of these units having an uncontrolled fly away, go down or smoke a motor- pilot error or not, is somewhat sickening. I
george.solis- My experience (as experienced in the US) showed that it took over two weeks to check in the unit, and 1.5 months to get any info on it's return. In between...radio silence. I'd venture to say that these facilities are all operating under the same current guidelines as the ones here in the states. That being the case, as as painful as it is, the only thing to do at this time, is to try to be patient. Mine patients was tested but, in the end, it is paying off and I won. Believe me when I say, I completely hear you, we all do.
Just a quick note- make sure, when the unit returns to check ALL aspects of the repairs made, motor angels/vibrations, prop and airframe alignment, gimbal/camera functions, both remotes (if you have two) and take NOTHING for granted.
I wish you good luck and hope to see your videos posted soon, sir.
Humbly,
-S.N. |
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