Hey Autumn,

I have a new TB47 battery that has only four (4) charge cycles on it and is showing problems. I really do not trust it and would like this replaced.  I have sent a message to DJI support but not heard a resonse back. I cannot figure this one out.

Thank you
Rich

Rich, Restart the app, still the same errors?

DJI-Autumn Posted at 2015-6-16 17:53
Rich, Restart the app, still the same errors?

Hjm ... I got these errors also (before) ... but then they where just gone from the history.


Would DJI care to explain why this happens?
Or at least assure us that there is no wrong with the batteries although the app display these error codes!

w1der Posted at 2015-6-16 18:05
Hjm ... I got these errors also (before) ... but then they where just gone from the history.

We are still working on this. But if the error messages disappeared after a restart, there is no wrong with the battery.

DJI-Autumn Posted at 2015-6-16 18:13
We are still working on this. But if the error messages disappeared after a restart, there is no w ...

Well ...
My battery seems to be fine now and I don´t get the messages any more.

Thanks for responding!

DJI-Autumn Posted at 2015-6-16 17:53
Rich, Restart the app, still the same errors?

Hello Autumn

Yes, I have restarted the pilot app and the ipad. So far these messages have not cleared. The cell voltage looks better on this battery than some of my others. Doesn't make sense why I am getting these readings.
When I return from trip, I will fly this battery down to 10% and check it again. Hope it does not go dead and drop from the sky.

Rich

RichJ53 Posted at 2015-6-17 03:10
Hello Autumn

Yes, I have restarted the pilot app and the ipad. So far these messages have not cle ...

Do not gain a lot of altitude.

RichJ53 Posted at 2015-6-17 03:10
Hello Autumn

Yes, I have restarted the pilot app and the ipad. So far these messages have not cle ...

Rich,

I got some messages on one of my batteries but after recharging them a couple of times the error messages simply got replaced and now I have no warning messages and not experienced any further problems with the battery.

Not saying that you won't have any further problems, just confirming what Autumn is saying that if it doesn't clear itself after recharging then there may be a problem.  it sorted itself out for me just by the recharging process.

GB44 Posted at 2015-6-17 06:09
Rich,

I got some messages on one of my batteries but after recharging them a couple of times the e ...

GB

Thanks for the information. I will keep you posted after I return from my trip.

I hope it is not a bad battery and don't want to take any chances!

Rich

DJeff1 Posted at 2015-6-17 03:43
Do not gain a lot of altitude.

YOU ARE correct  low is better

Rich, you may want to take the battery down to 5% at least and then recharge. I had a similar issue where the app told me that I needed to take the battery down to 5% and then do a full recharge. I took it down to about 8% and then recharged. The error was still there. I then took it to 3% and charged to 100%, no more errors. Just a thought.

RichJ53 Posted at 2015-6-17 03:10
Hello Autumn

Yes, I have restarted the pilot app and the ipad. So far these messages have not cle ...

Which version of the App are you using? Please upgrade to the latest App and this problem should be solved.

houston Posted at 2015-6-18 09:29
Rich, you may want to take the battery down to 5% at least and then recharge. I had a similar issue  ...

HOUSTON

I will consider this after I return home. first thing I would like to fly it and see what happens.

RICH

DJI-Bruce Posted at 2015-6-18 16:59
Which version of the App are you using? Please upgrade to the latest App and this problem should b ...

hello DJI Bruce

I am running the latest iOS app and this battery is the only one with a problem.

Rich

DJI-Autumn Posted at 2015-6-16 18:13
We are still working on this. But if the error messages disappeared after a restart, there is no w ...

Autumn,
I flew the battery down to 19% and then allowed to continue to 10% and stopped. I charged it back up completely and the errors are now gone from the app. Please see the photo showing the situation. Based on what you said, the battery should be okay, but I will monitor this for more charge cycles. The flight time is shorter than expected for as little as I flew the Inspire around... I wanted to keep it fairly close incase I needed to land quickly.

Thanks Rich

DJI-Autumn Posted at 2015-6-16 17:53
Rich, Restart the app, still the same errors?

Hi Autumn,
I think this battery need to be replaced. Can you please provide me your email




see this photo showing the low capacity of the pack. It has been cycled from 8% totally back to 100%

thank you

Rich