Morph1 Posted at 2016-2-4 02:32
Ken,

253629  this is my ticket number,

Ken I submitted information required for my ticket this morning. ticket # 253701.

bletzinger Posted at 2016-2-5 11:20
Ken I submitted information required for my ticket this morning. ticket # 253701.

Good deal. Let me know how it goes after flying with your friend over the weekend.

I saw some vibration today , but it was 22F. Indeed it goes away with right or left movement. I do not see any impact on the video though. You can also hear it - the props tone is not smooth.

every day more and more phantom vibrating ...

For those who experience excessive vibration, the following might be a help:
1. Let drone to level temperature with temperature outside for about 5 mins. Meaning do not rush into flying at low temperature the moment you got out of the room temperature. You may keep the battery worm though, but I would try with both battery and drone to level up the temperature as an alternative test.
2. Let drone motors to idle for a couple minutes before takeoff.
3. Report if you see reduction of the vibration with this suggestions.

DJI-Ken Posted at 2016-2-5 17:41
Ok, thanks. I will give them the email.
Again, sorry for the delay.

I will be expecting email today, because it was weekend (I haven't received anything yet)Can you confirm that I will be contacted today?
I would really love to fly asap.

Naza-PA Posted at 2016-2-7 15:29
For those who experience excessive vibration, the following might be a help:
1. Let drone to level t ...

Most seem to have vibrations in cold temperatures.  It's not a good idea to let the battery get cold, it needs to be warmed up to work properly, by hovering at low altitude.

here what happend very strange. İ put the prop guard this weekend and flied and geuss what happend. no vibration any more. even with the gain settings 100 default. i dont understand it helped or not. but it was very windy also. strange. now i take off guard and will try if vibrations back again or not.

kancur Posted at 2016-2-8 19:13
I will be expecting email today, because it was weekend (I haven't received anything yet)Can you co ...

They should be contacting you today, and by tomorrow at the latest.

bletzinger Posted at 2016-2-6 03:20
Ken I submitted information required for my ticket this morning. ticket # 253701.

I'm looking at your ticket from 5 days ago and you have not responded to their email asking for more info.

DJI-Ken Posted at 2016-2-8 16:49
They should be contacting you today, and by tomorrow at the latest.

I have been contacted right now, thank you :-)

kancur Posted at 2016-2-9 00:17
I have been contacted right now, thank you :-)

Great, that's good to hear.

DJI-Ken Posted at 2016-2-8 10:53
I'm looking at your ticket from 5 days ago and you have not responded to their email asking for mo ...

I replied with the information requested Friday 2-5 but my ticket # wasnt on the e-mail request from dji so maybe its not associated.

I can PM you my response but I think I have to be your friend first.

bletzinger Posted at 2016-2-9 07:21
I replied with the information requested Friday 2-5 but my ticket # wasnt on the e-mail request fro ...

I can see that you were sent an email a few hours ago.
Glad that you're being taken care of.

Can anyone from DJI tell me if there is an update on the new firmware? When can we expect the new firmware/fix?

ronday Posted at 2016-2-9 11:12
Can anyone from DJI tell me if there is an update on the new firmware? When can we expect the new fi ...

When chatting to support for more than two weeks ago, I was told they aimed to have it done in 10 working days. That would have been on Friday last week. I was hoping for a firmware fix, but cannot wait forever. Maybe it's time to have it sent in.

vikpokorny Posted at 2016-1-15 22:46
Dear friends,
I have similar story as you... I got P3A with old motors on Christmas (in store in cze ...

Hi,
I have my P3A back from warranty repair.

I picked it up from my local store yesterday (1 month long repair) and tested today. Unfortunately it is still vibrating.

From first view there are no changes in hardware - same stickers with serials, same old motors. Firmware is same as it was before (1.6.0040), just hidden log file P3S_FW_LOG_AB.txt is missing. Probably somebody reinstalled somehow my aircraft, but it doesn't help.

Can somebody from DJI help me with my case? (I found stickers with warranty case number 160120H2O-PH5021 on aircraft components)

Today was very cold, so I have recalibrate mine after letting it for a few minutes outside. The warming up is very short now indeed. Did a test flight, only take off and observed it hovering - no vibration in air. Motors sound very smooth and in close tunes. It was not very windy, but with sudden wind gusts. It is stable, no vibration at 18ºF, way outside operating range. I was not into flying it, as my fingers would froze solid after a few minutes ;-). FYI, I have reduced gains on mine FW 1.6.040

Record low temperature in PA today.  Flew at 6ºF - no vibration, smooth video. I think FW 1.6.40 is good, although you may need to make small gain adjustments on the mean time. But flight safety is more important and 1.6.040 corrects deadly low temp battery bug.

vikpokorny Posted at 2016-2-13 15:17
Hi,
I have my P3A back from warranty repair.

Probably means there is nothing wrong with hardware. Need to wait for software fix, this warranty repair is not going to address it until new FW is released.

Naza-PA Posted at 2016-2-14 16:10
Probably means there is nothing wrong with hardware. Need to wait for software fix, this warranty r ...

I expected they exchange control board and motors, or upload some beta fw into aircraft (not public for now) solving the issue...  but nothing...

In report from repair I got conclusion "problem fixed"... But in reality nothing changed with my aircraft, it is still vibrating as before. I lost 1 month in warranty repair which didn't bring any improvement...

So I am little bit upset from such approach.

Your birds still vobbeling like this?

MoonShadow Posted at 2016-2-16 19:08
Your birds still vobbeling like this?
https://www.youtube.com/watch?v=oqQl-FnhDwg
https://www.youtub ...

Hallo, i have the some problem but with several imu calibration and the warm weather it seems better but still persist.

MoonShadow Posted at 2016-2-16 13:08
Your birds still vobbeling like this?

https://www.youtub ...

Despite the fact it is not very good for the owners, but drones looks funny when they vibrate. I caught myself LOL when watching these videos. They look like possessed by dark force.

DJI-Ken Posted at 2016-2-8 18:05
Great, that's good to hear.

So, I just picked up my repaired phantom 3A. The gimbal was replaced. But the motors are still the same old motors. I haven't tested it yet, but I'm truly afraid it will be just like the last time. I'm grounded for a few months now, pretty bad
EDIT:
I just tested it. Wobbles and vibrates like always... Still grounded :/ . I haven't tested the gimbal yet, as I would need more space for it.
They literally haven't done anything in the germany service center except for changing the gimbal again. Two times in a row, and they haven't solved the vibration problem. How come? I don't understand. You have written them an email, I wrote all the problems in the RMA form.
In the repair receipt there's "detection pass" written in the aircraft part. So they weren't able to spot the problem! What am I supposed to do? :/ This is really frustrating.
I can create another video as a proof that it vibrates like hell.
DJI-Ken, can you please look at it again? :/
Thanks

kancur Posted at 2016-2-19 20:52
So, I just picked up my repaired phantom 3A. The gimbal was replaced. But the motors are still the  ...

I am sorry and I am sending an email now to see what was repaired.

vikpokorny Posted at 2016-2-14 04:17
Hi,
I have my P3A back from warranty repair.

I will send an email, sorry you are still having issues.
Have you lowered the basic gains and also let the aircraft warm up.

Guerinomaione Posted at 2016-2-17 03:00
Hallo, i have the some problem but with several imu calibration and the warm weather it seems bett ...

I'm sorry you are experiencing this.
Have you lowered your basic gains and see if that helps. And also downgrading then upgrading again, If not, then contact support for possible RMA. http://www.dji.com/support

Morph1 Posted at 2016-2-17 03:07
you forgot to add that 1.6.40  also installs the GEOfencing...

GEO Fence is a Beta app and firmware and it IS NOT in 1.6.
In order to test the Beta app you have to install 1.7 firmware on the aircraft AND 2.4.4 on your device.

DJI-Ken Posted at 2016-2-19 15:54
I will send an email, sorry you are still having issues.
Have you lowered the basic gains and also ...

Hi DJI-Ken, Any news?
Thanks

kancur Posted at 2016-2-22 19:38
Hi DJI-Ken, Any news?
Thanks

That was Friday and they had gone home. Today is Monday so they will contact you as they are closed on weekends.

DJI-Ken Posted at 2016-2-20 01:28
GEO Fence is a Beta app and firmware and it IS NOT in 1.6.
In order to test the Beta app you have  ...

Hey Ken,
What version did the NFZ get implemented?

DJI-Ken Posted at 2016-2-22 16:38
That was Friday and they had gone home. Today is Monday so they will contact you as they are close ...

Ok, I'm awaiting an email. It's already tuesday here in Slovakia. Hopefully they will contact me.

kancur Posted at 2016-2-23 18:29
Ok, I'm awaiting an email. It's already tuesday here in Slovakia. Hopefully they will contact me.

Yesterday they said they will contact you soon.
They are in Germany so I don't know the workload there, but they will contact you soon.

DJI-Ken Posted at 2016-2-19 15:54
I will send an email, sorry you are still having issues.
Have you lowered the basic gains and also ...

Hi Ken,
I continued with testing and it looks the vibrations are matter of air pressure and ambient temperature, combination of both. For me unpredictable.

Currently with lowered gains and actual weather in CZ the drone is vibrating just sporadically. So I decided to do not send it to warranty repair for second time and wait for it next 1 month.

I will be waiting, reading posts on forum how the other people managed the vibration problems and hope DJI will issue firmware with better behavior.

vikpokorny Posted at 2016-2-25 03:47
Hi Ken,
I continued with testing and it looks the vibrations are matter of air pressure and ambien ...

Ok, sounds good. Thanks for the update.

mike.wildlight Posted at 2016-2-23 01:26
Hey Ken,
What version did the NFZ get implemented?

I've got some NFZ's in my 2.4.3 app but no geofencing. Some say it was in the version earlier but hard to say since DJI wasn't honest with their customers.

Dji are think in phantom 4, They let us with  a drone full of vibrations

Dan30 Posted at 2016-2-26 03:04
Dji are think in phantom 4, They let us with  a drone full of vibrations

Dear Dji, solve vibration issue before thinking Phantom 4.