i was flying my phantom 3 advanced, and wanted it to come back to the home point, so i pushed the RTH button on the rc , it was a nnormal SOFT press , then it just got misplaced and went inward!!!

so i called dji, they said they will send me a shipping label so i can send it for repair, lets see whats gonna happen

So sorry about that ! Please keep this updated if you have any problem with the coming new RC .

I have the SAME problem with P3P. I've had it for about a month.  Things should hold together longer than that. Any issue under 90 days should just be replaced right from the get go.

Ah, that's disappointing to read and see. Hope that you get it replaced in due course and are back up and flying again real soon.
I suppose that you could still safely fly with it like that, but if you ever lost connection of the app, you may need that button in an emergency situation.

Sadly, you might be grounded until the radio controller has been replaced and sent back, for you to use.

RedHotPoker

RedHotPoker Posted at 2015-12-17 06:45
Ah, that's disappointing to read and see. Hope that you get it replaced in due course and are back u ...

Yep, looks like a weakness in the transmitter design.  It happened to me and I returned the unit to the dealer, they returned it to DJI and they sent me a new transmitter. The whole thing too around 3 weeks.  Hope they do the same for you.

jjphoto Posted at 2015-12-17 00:00
Yep, looks like a weakness in the transmitter design.  It happened to me and I returned the unit t ...

hi
u r lucky that they replaced it, for me they said that they will repair it, i hope they install a more solid component, because maybe the new RC will break too

DJI-Patrick Posted at 2015-12-16 19:45
So sorry about that ! Please keep this updated if you have any problem with the coming new RC .

hi patric,
did u say a new RC? i thought that i need to ship the current one for repair!!!
so which option is going to happen?

RedHotPoker Posted at 2015-12-16 22:45
Ah, that's disappointing to read and see. Hope that you get it replaced in due course and are back u ...

i know!!!!

this looks like a real problem !!!! i think dji should call back all RC's,,, i promise i didn't apply any force, it was a normal press on the button , almost like a touch!!!! then felt the button sank inwards!!!

golfknight02 Posted at 2015-12-17 12:15
i know!!!!

this looks like a real problem !!!! i think dji should call back all RC's,,, i promise ...

MIne too.
How many more before DJI have to do a recall???
P3A 2 months old

They must be aware of the problem and hopefully will correct it if they have not already done so.

I have never actually pressed that button... So hopefully mine stays together.

I've had my Phantom3 Pro since April and have about 285 flights and have used the RTH button many times showing people how it works. I've never had an issue. It seems to be a very isolated issue and DJI will take care of it. The remote control comes with a 1yr warranty.

My is 2 month old and crack with no reason.  Try fix it.:

golfknight02 Posted at 2015-12-17 20:10
hi patric,
did u say a new RC? i thought that i need to ship the current one for repair!!!
so whic ...

Sorry , my mistake . I mixed it with another case . Have you send the RC back now ?

DJI-Patrick Posted at 2015-12-17 19:27
Sorry , my mistake . I mixed it with another case . Have you send the RC back now ?

hi patrick

i will send it today, i was away from home,

do u think it will be repaired and sent back to me by Christmas day?

I doubt you would have it back by Christmas

golfknight02 Posted at 2015-12-18 20:00
hi patrick

i will send it today, i was away from home,

It's hard to say . It usually takes at least two weeks .

Hello, I'm new to the Forum. I've had my P3P for a month. When I read this post I looked at my RC to check the RTH button. I have not used the RTH button in the short time I've had the P3P. When I pressed the button it did the same thing.

I contacted DJI and they  emailed me ihe information to send the RC in for repair/replacement. Sorry that my first post was to report a problem, I have been very happy with the P3P so far.

klinknky Posted at 2015-12-21 21:58
Hello, I'm new to the Forum. I've had my P3P for a month. When I read this post I looked at my RC to ...

My controller got to Carson, CA. today. Seven day trip one way from Kentucky. Does anyone know what DJI does to fix this issue? Is it caused by over tightening the screws or is an issue with the plastic being too brittle?

guys!!!!!! guess what happened !!!!

they sent me the controller AS IS , not fixed, not even touched!!!!!!!!
whats going on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DJI-Ken Posted at 2015-12-17 06:59
I've had my Phantom3 Pro since April and have about 285 flights and have used the RTH button many ti ...

hi,,,,you guys sent me the controller back UNFIXED!!!!!!????????
r u serious?????????????????????????????????????????????????

golfknight02 Posted at 2015-12-29 04:54
guys!!!!!! guess what happened !!!!

they sent me the controller AS IS , not fixed, not even touche ...

Wow!!!  I guess that answers my question!!!

DJI-Patrick Posted at 2015-12-16 19:45
So sorry about that ! Please keep this updated if you have any problem with the coming new RC .

hi,,,,you guys sent me the controller back UNFIXED!!!!!!????????
r u serious?????????????????????????????????????????????????

golfknight02 Posted at 2015-12-29 05:06
hi,,,,you guys sent me the controller back UNFIXED!!!!!!????????
r u serious????????????????????? ...

There's no excuse for that, what is your ticket# and I'll see what the deal is.

DJI-Ken Posted at 2015-12-28 13:15
There's no excuse for that, what is your ticket# and I'll see what the deal is.

ticket #233963, dirty and scratched also !!!!!!!!!!!!!!

klinknky Posted at 2015-12-28 13:05
Wow!!!  I guess that answers my question!!!

lol, good luck

golfknight02 Posted at 2015-12-29 05:52
lol, good luck

Thanks. I sent mine in a couple of days after you. How far did yours have to travel?

klinknky Posted at 2015-12-28 14:00
Thanks. I sent mine in a couple of days after you. How far did yours have to travel?

im in California, they received it in 3 days

golfknight02 Posted at 2015-12-29 05:49
ticket #233963, dirty and scratched also !!!!!!!!!!!!!!

You will be getting a shipping label shortly, I am sorry about the repair not being done.

DJI-Ken Posted at 2015-12-29 06:16
You will be getting a shipping label shortly, I am sorry about the repair not being done.

Ken, Would it be too much trouble to check my controller also an make sure they don't return it with out repairing it. my RMA # is 234495. It has the same issue that golfking 02 has.  

klinknky Posted at 2015-12-29 07:09
Ken, Would it be too much trouble to check my controller also an make sure they don't return it wit ...

I will look tomorrow.

DJI-Ken Posted at 2015-12-29 10:29
I will look tomorrow.

Thanks, Ken!!

DJI-Ken Posted at 2015-12-28 14:16
You will be getting a shipping label shortly, I am sorry about the repair not being done.

hi ken,
i contacted AMAZON ,where i bought my phantom from, and they will be taking care of the matter, so no need for sending a shipping label , i'm dealing with amazon.
thanks for your help

golfknight02 Posted at 2015-12-29 17:54
hi ken,
i contacted AMAZON ,where i bought my phantom from, and they will be taking care of the m ...

That's great, glad they will take care of it for you.

klinknky Posted at 2015-12-29 07:09
Ken, Would it be too much trouble to check my controller also an make sure they don't return it wit ...

Your controller came in yesterday afternoon, I made a note with your request.

DJI-Ken Posted at 2015-12-29 23:12
Your controller came in yesterday afternoon, I made a note with your request.

Thanks again Ken.

Ken,

I sent my P3P in last week and it is scheduled to arrive by the 31st.  It is coming in because it fell from the sky when the battery shut off.  After reading all these posts concerning controller issues with the RTH can you please have mine looked at while it is there?  My RMA is 1222201526982235998.

Thank you,
Jeff

Ive just had an E-mail from DJI with details and RMA number for this RTH issue.
Should DJI not send a postage label for Warranty Repairs????