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Camera moves suddenly and smashes into top of gimbal
584 1 2016-1-2
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nedavine
New

Japan
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Had this happen 3 times now. When I start the osmo and then launch the app the app wont allow me to move to video mode (pressing the button does nothing). Then as I am trying to enter video mode (restarting app etc) the gimbal will jolt really fast and smashes the camera into the top of the gimbal (the base part at the top ofthe handle). It's scratched the gimbal and put a chip on the UV filter outter ring. I'm worried it could shatter the lens. It locks the first lock (left right on the camera). Usually works fine afterwards. Anyone know what is going on?
2016-1-2
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DJI-Amy
DJI team

Hong Kong
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Hi, I am afraid this is due to the hardware quality issue, please contact your local dealer or DJI technical support for repair, thanks. Please provide the serial number of your gimbal, it's under the two dimensional code on the roll axis, thank you very much.
2016-1-3
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