festusxj
lvl.2
United States
Offline
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Ken,
I did initially start a ticket. 240508? I spend a considerable amount of time on the road. DJI responded while I was away from home, and they claimed my issue was resolved after about 2 days without comms from me. I re opened and sent them the video and file. To which they responded I hadn't updated to the latest firmware (1.6?). As my problem began with 1.5, that was the data I provided DJI. The problem continued with 1.6, but admittedly, I became frustrated with the process and elected to do the return to Amazon rather than prolong the process.
I really enjoy the product, but was disheartened when the firmware crushed my experience. I truly appreciate your efforts to help us. But I really was done with a misbehaving drone I wasn't comfortable with, and no apparent resolution on the horizon.
I genuinely believe my drone was one of a small few with some sort of issue, and not part of some sweeping, broad based problem. There are way to many people here (and a lot more who are not here) who have had no issues whatsoever for this to be a fleet-wide problem. If I believed the issue was indicative of all phantom 3's I certainly wouldn't have invested in another DJI product.
That being said, I'm busy. I have a couple jobs and a family. My spare time is sparse, and I don't have a ton of free time to troubleshoot instead of fly. I'm really looking forward to the arrival of my new phantom and, fingers crossed, some trouble free droning.
Thanks again Ken for your efforts here. I don't envy your position here as you mostly deal with the problems. I share your optimism that a great percentage of users have no issues and are having a great time with their Phantoms. I hope to be one soon. |
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