jbrahim
lvl.1
Canada
Offline
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Hello guys,
At least myself I am not asking anyone to believe me or say this is an allegation. It is what happen and this is the email i got from dji and the email i send them. I also already sent the drone back and they should receive it today
Dear Brahim xxxxxxxxxxxx
Thank you for contacting DJI.
Please send your unit into our DJI repair facility in North America. The steps you must take to properly ship your product in are listed below.
Note: Failure to complete any step below may cause delays in your repair, and could require our logistics team to ship your product back without repair service provided.
1. Please fill out and print the Customer Information Sheet attached to this email/ticket. This is required for every RMA.
2. Please include a copy of your proof of purchase. Not including your proof of purchase will automatically categorize your repair as Non-Warrantied and you will be invoiced after analysis. Please keep your original proof of purchase for your records.
3. Please review the warranty terms for your product to see if you should expect an invoice or may potentially be covered by our manufacturer’s warranty: http://www.dji.com/service/warranty-service
4. Do not ship swollen/punctured/visibly damaged batteries. If you do ship batteries in this condition, we are required to recycle them and cannot ship them back to you. If your battery was damaged in a crash and you would like to be considered for warranty replacement of the battery, you will need to provide proof of purchase and pictures of the damage and serial number(s) of each battery affected in the package you ship to us.
5. Please do not include any product accessories, such as batteries, propellers, chargers, tuning stands, micro SD cards, cables etc. If you choose to send in any of these items, you acknowledge that DJI is not liable for any of these products.
6. Please do not include any non-DJI equipment, such as aircraft accessories, hard carrying cases, SD cards, and third-party transmitters. If you choose to send in any of these items, you acknowledge that DJI is not liable for any of these products and that we are unable to test your DJI products with any third-party products.
7. Pack your equipment safely. Include protection such as bubble wrap and packing peanuts. Keep in mind that any product shipped just in the on-shelf packaging (i.e. white Phantom box) is not acceptable and will automatically qualify it for invoiced repair. You can always place the product box or case in a cardboard box, this is acceptable.
Inspire 1 is the exception to rule 6, please do ship it in its original hard case, packed safely inside of a cardboard box.
Once received by our North American repair facility your unit will be considered an active repair. The ETA for repairs is approximately 2-3 Weeks from the date it is checked in by our facility. On that day, you will be emailed. In the rare event that more than 2-3 Weeks have passed since your unit was checked in, please call 818-235-0789 for further assistance.
Once your unit has been checked in, and you have been provided a Repair Tracking number, you can check the status of your RMA here:
https://repair.dji.com/en/support/RepairTrace
DJI Technology, LLC
23610 Banning Blvd
Carson, CA, 90745
RMA: xxxxxxxxxxxxxxxx (Please include this number on the shipping label and on the front and back of the package. Not putting this number on the outside of your package may cause delays in being checked in).
By sending in your product for repair, you agree that you have read and accepted the repair terms as stated above. If you have any questions about this process, please reply to this email or call our phone support team. In certain circumstances DJI may as a courtesy provide a shipping label for those RMAs that qualify. Please allow approximately 24-48 hours for this label to arrive.
Thank you for contacting DJI. We look forward to servicing your product very soon!
My email
Hi there,
I have send back the drone including all the accessories and it should be there by Thursday.
I just want to confirm that I want a brand new brand new drone as a replacement only.
I followed all the instruction after i did the firmware update, calibrated the drone, got safe to fly gps, hovered the aircraft for 10 sec then it start to go crazy, flying so fast without my control till it crashed.
I was very lucky it did not crash to the vehicles on the road or someone else.
Thank you
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