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My P3ADV just falls for no reason
1498 7 2016-4-22
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renato_calgaro
New

Brazil
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Dear DJI Support,
Recently I changed my P3STD by a P3ADV.

I realize the first flight with the new drone on a football field.
He climbed usually performed the POI test without problems, then tested the Follow Me Mode also no problems.
I went back to the P-GPS mode (all the time with 19 satellites), he stood in the air without any command given on the radio and 47% of available battery power.
Suddenly, in exact flight 4m 10s, he begins to fall into a tailspin.


At the time I was recording, generating an MP4 file 1.8GB, but can not run it, tested it on various programs, but not play.

I uploaded the Flight Record and took pictures of the damaged P3ADV.


Flight Record:
http://www.phantomhelp.com/LogViewer/P1DTMVLFKD7JLK556AUX/

I want to know how to solve this problem.

Regards,
Renato Bena




Flight Record Error

Flight Record Error

MP4

MP4
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2016-4-22
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

Sorry for your crash. I'd suggest you to sync your flight record and download the flight data files from your drone. Then send an email to support@dji.com with your data files and your DJI account. We will look into your case.
2016-4-22
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Renato Bena
New

Brazil
Offline

DJI-Paladin Posted at 2016-4-22 22:37
Sorry for your crash. I'd suggest you to sync your flight record and download the flight data files  ...

hello,
The RC no longer connects to the drone. I tried many ways, but it does not detect the drone.

Please how I should proceed to catch the drone's flight data?

Regards,
Renato Bena.
2016-4-23
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

Renato Bena Posted at 2016-4-23 21:45
hello,
The RC no longer connects to the drone. I tried many ways, but it does not detect the drone ...

If you can find any local dealers there, you can ask them for help.
http://www.dji.com/cn/service/repair
2016-4-24
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Renato Bena
New

Brazil
Offline

DJI-Paladin Posted at 2016-4-25 11:44
If you can find any local dealers there, you can ask them for help.
http://www.dji.com/cn/service/ ...

I made the purchase of the drone on a trip I made to paraguay. I bought in a DJI representative called Gaba Hobby Center. But I do not have the invoice of the product.

I can take it in a technical assistance without the invoice?

Regards,
Renato Bena.
2016-4-26
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

Renato Bena Posted at 2016-4-27 00:56
I made the purchase of the drone on a trip I made to paraguay. I bought in a DJI representative ca ...

You can contact them make a brief description of your issue before you bring the drone to them.
2016-4-26
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Renato Bena
New

Brazil
Offline

DJI-Paladin Posted at 2016-4-27 09:07
You can contact them make a brief description of your issue before you bring the drone to them.

Ok I'll do it. But even having bought the drone in paraguay I can take him in a assistance here in Brazil? This is my doubt. Because I called in technical assistance and did not answer me.

Renato Bena.
2016-4-27
Use props
DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

Renato Bena Posted at 2016-4-28 03:12
Ok I'll do it. But even having bought the drone in paraguay I can take him in a assistance here in ...

It would be better to download the flight data and do the data analysis before RMA. But if there is no reply or help from the local dealer, please contact support@dji.com and make a short description of it.
2016-4-27
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