Please select Into the mobile phone version | Continue to access the computer ver.
Losing connection on & off
1701 11 2015-1-17
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alex.lute
lvl.3
Flight distance : 1842592 ft
Netherlands
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Strange thing here, watch this: http://youtu.be/ms5UHyef1mo

I'm using the lastest app (0.92) on an iPad mini 3 (latest iOS). All firmware upgrades on the bird and TX are done and ok.

Look at the video around 14-15 sec. The short message is in Dutch, but says "Do you wanna trust this computer?". As you see i'm not doing anything with the TX, the cables etc. I tried another cable but same result. Strange thing is, it happens often, but not everytime.

So, maybe loose contact in the TX (USB connection), app bug, or 2 bad (original) cables or...? I don't have a clue...

Thx!
2015-1-17
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alex.lute
lvl.3
Flight distance : 1842592 ft
Netherlands
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Extra: whole (translated) text on the message: "Your settings and data are accessable from this computer when you are attached to it".
And then 2 options: trust and don't trust

Problem is i don't get the change (and i tried) to push either trust or don't trust...
2015-1-17
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DJI-Dboy
lvl.4

China
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I suppose it's a contact issue, is your cable Apple original?
2015-1-17
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alex.lute
lvl.3
Flight distance : 1842592 ft
Netherlands
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Yes, all the cables I tried are genuine Apple...
2015-1-18
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svencool
Second Officer
Flight distance : 6690 ft
United States
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I have a question, Its hard to tell by your video as it was such a close shot but it looks like you might have been in the house with your controller and the bird was outside. If so do you think you might have been getting some interference? Did you try it in a different location to try to isolate the problem or issue?
2015-1-18
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airymok
lvl.4
Flight distance : 2623652 ft
China
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try another USB cable? Look like a USB connection issue
2015-1-18
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alex.lute
lvl.3
Flight distance : 1842592 ft
Netherlands
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svencool Posted at 2015-1-18 19:00
I have a question, Its hard to tell by your video as it was such a close shot but it looks like you  ...

Your right, I was inside and the bird outside, very close by... I don't think this is the issue because it also appeared when both inside, next to each other....
2015-1-18
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Blip
lvl.3

United States
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Try changing the cable nonetheless; trust me - i had that same problem.
2015-1-18
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alex.lute
lvl.3
Flight distance : 1842592 ft
Netherlands
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Blip Posted at 2015-1-19 04:42
Try changing the cable nonetheless; trust me - i had that same problem.

ok, will try...
2015-1-18
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DJI-youzq
lvl.1
China
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Hi alex.lute, have you tried a different pad or phone, or an android pad?
2015-1-18
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DJI-Autumn
First Officer

China
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Hi Alex, I find you have contacted us via e-mail already.
Hold on and we will get it solved ASAP!
2015-1-18
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weirdpictures
lvl.1
Flight distance : 227671 ft
United States
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DJI-Autumn Posted at 2015-1-19 12:09
Hi Alex, I find you have contacted us via e-mail already.
Hold on and we will get it solved ASAP!

Hey Alex,

did DJI ever get back to you regarding the dropouts? We have the same issue and are not sure if it is safe to fly like this.

Thanks
2015-1-19
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