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Osmo battery extender not working
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7315 48 2016-5-11
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tmcdonald5
New

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Just got my battery extender in yesterday but it doesn't seem to work. When using either the wall charger 2pin adapter or connected directly to one of my phantom batteries it will power up for a few seconds then go limp giving me a red light on the osmo handle. As if the battery is dead...? Am I doing something wrong?
2016-5-11
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wslam
lvl.3
Hong Kong
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I just received mine and am trying it now (after having issues the adapter). So far, 7 mins into recording 4k/24, it's still going. I assume you turned ON the battery right?
The 2 pin adapter is SO lose on the battery though. If you use this in the field, how do they expect the connector to stay on the battery?And the cord is too short... sigh, the OSMO has been one frustration after another.
2016-5-11
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seanemclean
lvl.4
Flight distance : 223061 ft
United States
Offline

Nope, the battery extender is just garbage, mine behaves the same way.

If you turn the Osmo on and off a few times while connected to the battery, it will eventually stay on.
2016-5-11
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tmcdonald5
New

United States
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Wow... Those comments don't sound promising... Lol I did power up my battery when I tried. I only tried a few times though, I'll try multiple times to see if it stays on.
2016-5-11
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Catchup
lvl.1
Switzerland
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The same here. When using one of my phantom 4 batteries it will power up for a few seconds then
giving me a red light on the osmo handle.
2016-6-12
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DJI-Adela
DJI team

Hong Kong
Offline

Hi All,
Sorry for the issue.
In this situation, our engineers are working on it.
Presently, if it's really urgent and serious for you, please email to our support team for a temporary solution.

Later, we'll provide you with a better and solid solution, please just allow us some time.
Your patience and understanding would be highly appreciated.
2016-6-13
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hungdang
Second Officer
Flight distance : 4931706 ft
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Australia
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I have the same problem, reported to DJI and have been informed by DJI today that it is a bug and new firmware will be out soon to fixed it.
2016-6-13
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Same issue with osmo shutting down after two seconds with the battery extender.
2016-7-5
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DJI-H.C
Administrator
Flight distance : 13602 ft
Offline

jod1@live.com Posted at 2016-7-6 06:21
Same issue with osmo shutting down after two seconds with the battery extender.

We're very sorry about this. You can contact support@dji.com for a repair/replacement, or you can wait for new firmware to fix this.

Thank you.
2016-7-5
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ericvanroy
lvl.1
Flight distance : 4273097 ft
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Netherlands
Offline

hold down the trigger and record button then switch it on this way i got mine work again
But DJI must make a move this must not be the way to power on Hurry up guys
2016-7-6
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dorgesoft
lvl.1
United States
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I have the same Issue I have found some things that might help "Alleviate" the Problem, Make sure the Battery Firmware has been updated (using Phantom Firmware update to update Battery Firmware) also I have realized you have more of a chance of the Osmo powering on and staying on if your battery is at a 95% Charge instead of a Full Charge, Put it into your phantom and run it until a 95% Charge is registered, or leave it sit for about 2 days,  or when charging Charge until all Lights are lighting up instead of the lights powering off (indicating a Full charge) Remember to leave the battery rest before using and to follow all proper battery maintenance Instructions... Like I said this has Alleviated the problem for me, where in there is still a problem, but more Often than Not, my Osmo stays Powered on.
2016-7-11
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o.nobuo
lvl.1
Flight distance : 26060 ft
Brazil
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dorgesoft@gmail Posted at 2016-7-11 23:03
I have the same Issue I have found some things that might help "Alleviate" the Problem, Make sure th ...

I have had the same problem with my Battery Extender and this is a knwon problem with OSMO firmware.
I got a Beta new firmware from DJI support team (version OSMO_FW_V01.07.02.20) that solved the problem.
Write to them to get the download link...
2016-7-31
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DJI-H.C
Administrator
Flight distance : 13602 ft
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dorgesoft@gmail Posted at 2016-7-11 23:03
I have the same Issue I have found some things that might help "Alleviate" the Problem, Make sure th ...

Hi, is your email what your username suggests,  dorgesoft@gmail.com ?
2016-7-31
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redoliver
lvl.3
Flight distance : 1698117 ft
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Turkey
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DJI-H.C Posted at 2016-8-1 10:09
Hi, is your email what your username suggests,   ?

I have the same problem. I use with x5 raw? it turns off and shows red light. I hsve the latets osmo raw firmware installed v1.1.0.10. My e-mail ***@ya.ru

Please send me the solution.
2016-8-1
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francischeck98
New
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I have the same problem with my X5 camera on the Osmo. It powers on for a few seconds and then shows a red light... My email is: *****@gmail.com
Please send me the solution.
2016-8-19
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YuriTereshyn
New

Canada
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DJI-H.C Posted at 2016-8-1 03:09
Hi, is your email what your username suggests,   ?

Can i also get this link? ****@gmail.com
2016-8-22
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matty
lvl.4
Flight distance : 18656654 ft
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Australia
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can I also get a link to the beta firmware ***@gmail.com
2016-8-24
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Image In Flight
lvl.1
Flight distance : 2487343 ft
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United States
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I am having the same issue.  If you hold down the record button while you power up, that seems to fix the issue as well.

2016-8-25
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matty
lvl.4
Flight distance : 18656654 ft
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Australia
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Can someone please PM me (or email me, see above) the link as DJI is not responding to the request for the Beta FW that fixes this battery extender failure to work issue.

thank you

Matt
2016-8-28
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matty
lvl.4
Flight distance : 18656654 ft
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Australia
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Image In Flight Posted at 2016-8-26 07:21
I am having the same issue.  If you hold down the record button while you power up, that seems to fi ...

Tries this and it worked first go, and failed on all subsequent attempts.
2016-8-28
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DJI-Thor
Administrator
Flight distance : 13602 ft
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matty@psionic.c Posted at 2016-8-29 12:18
Can someone please PM me (or email me, see above) the link as DJI is not responding to the request f ...

Strange, I thought I sent it to you and then blurred your email. Can you respond to me your email again? Sorry about that
2016-8-29
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jasonedwinfreer
lvl.1
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Dear DJI,Can you please send me a copy of the beta firmware so that I can use my Phantom 3 Battery with the OSMO.

        OSMO_FW_V01.07.02.20


Thank you,
***@mac.com



2016-8-29
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tanjohnson
lvl.1
Flight distance : 555623 ft
France
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Hello,

please can you send me the lastest firmware because i have the same issue.

trash@**.com

Best regards
2016-9-2
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Moshe.mmm
First Officer
Flight distance : 1320098 ft
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Israel
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DJI-H.C Posted at 2016-7-6 06:27
We're very sorry about this. You can contact  for a repair/replacement, or you can wait for new fi ...

Sir, I have the same problem. can you send it to me too? it's for p4 battery.
**@gmail.com
Thanks.
2016-9-3
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druckluftmonteu
New
Flight distance : 5358 ft
Germany
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Hello,

please can you send me the lastest firmware because i have the same issue.

druckluftmonteur@googlemail.com

Best regards
2016-9-10
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rcfiddy1
New

United States
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Having same issue with my Inspire TB47. Please send fix. ***@verizon.net
2016-9-10
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empireurn
lvl.1
Offline

hi, I bought my (genuine DJI, from reputable UK retailer) extender just 2 weeks ago, it also doesn't work - and meant I couldnt carry out the project I had planned. I only found all these problems now - too late - very annoying and disappointing.. Why, DJI, are you still selling accessories that you know don't work? How do I get mine to work or do you send a working replacement if I send my non-working one back?
Mark
***@hotmail.com
2016-9-13
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blue.frog.shang
lvl.1
Flight distance : 28182 ft
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Vietnam
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Same issue here.  Customers are not happy!


email ***@gmail.com

please send me firmware or a solid solution.
cheers
Mutisso
2016-9-13
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biuro80
New
Flight distance : 5604 ft
Poland
Offline

Same here!

Normal Osmo x3, trying to use extender with my phantom4 charger.. not working, 2 sec. to red led after turning it on.
Please send me fix asap! ***@gmail.com
2016-9-24
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aleksey3
lvl.1

Russia
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Hi!
I have problem with external battery extender for Osmo X3.
Please send me fix for X3
aleksey3 (at) mail.ru
2016-9-24
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robert.p.johnso
lvl.1

Sweden
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Dear dji. Can I also get the update. I tried everything on this feed and nothing did it  rob j
Phantom 3 battery
**@Hotmail.com
2016-9-25
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adamandcamera
New

United States
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o.nobuo Posted at 2016-8-1 11:24
I have had the same problem with my Battery Extender and this is a knwon problem with OSMO firmwar ...

Please send link.
2016-10-1
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4Three
lvl.1
Flight distance : 500846 ft
United States
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I am having the same issue!  DJI fix this!

mickhaskins@gmail.com / info@4three.com
2016-10-11
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philip.esis
New

Singapore
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Greetings DJI,

I have same issue, battery extender failed to start OSMO.

Please send new firmware to solve the problem.

Email ***@gmail.com

Thanks a lot.
2016-10-12
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nomad65
lvl.4

United Kingdom
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DJI-Thor Posted at 2016-8-29 10:37
Strange, I thought I sent it to you and then blurred your email. Can you respond to me your email  ...

Hi DJI Thor , do you know if the Osmo with battery extender could be used with Mavic pro batteries . Thank you
2016-10-12
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philip.esis
New

Singapore
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Thank you DJI!

Firmware fixed the battery extender issue.
2016-10-12
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DJI-Thor
Administrator
Flight distance : 13602 ft
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nomad65 Posted at 2016-10-12 23:29
Hi DJI Thor , do you know if the Osmo with battery extender could be used with Mavic pro batteries ...

No, the battery's socket is different from those of P3 and P4's
2016-10-12
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stanislaw.komar
New

Poland
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stanislaw.komar Posted at 2016-10-15 17:39
Please help me! Send new firmware to solve the problem. I have shooting on monday and my brand new  ...

Problem solved! New Firmware fixed everything.
2016-10-15
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Hello,
Please send me the new firmware to solve the problem.

Thank you
2016-10-15
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erick@lightands Posted at 2016-10-16 08:23
Hello,
Please send me the new firmware to solve the problem.

erick@lightandshadowlb.com
2016-10-15
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