Broken Inspire 1 RTH button (In Warranty)
918 4 2016-5-13
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dbrosy
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Flight distance : 492110 ft
Australia
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I recently travelled to canada from Australia with my inpire 1 drone and apon arrival when i removed the RC from case i found the RTH button pushed in.
The drone was carry on so was very surprised by this. Has anyone else had problems with RTH pushed in?

I dont normally use the button as I tend to use the app.
Apon return to to Australia I sent RC to company i purchased off and they sent to DJI after getting approval for a warranty repair.
Each week i have been chassing them up to find out what i going on. After receiving the case no. I have been tracking myself

It has been waiting payment since 28/04/2016 (that is over 2 weeks ago), not sure why as this is a warranty repair and this part appears to be poorly made
I am getting very frustrated with the service and am concerned that this button can break so easily.
Up until the need for repairs i was lioving the drone. Now i am thinking twice about upgrading.

Any advice on getting this resolved would be appreciated


2016-5-13
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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Sorry for your frustration, dbrosy. Could you provide me with your case number? Thank you.
2016-5-13
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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DJI-Paladin Posted at 2016-5-14 17:09
Sorry for your frustration, dbrosy. Could you provide me with your case number? Thank you.


here you go: CAS-114422-C5D2C7
2016-5-14
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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dbrosy@hotmail. Posted at 2016-5-14 16:28
here you go: CAS-114422-C5D2C7

Thanks for your feedback.We will look into your case.
2016-5-14
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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DJI-Paladin Posted at 2016-5-14 18:33
Thanks for your feedback.We will look into your case.


Thank you for the prompt reply and looking into it.
2016-5-14
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