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FAN NOISE X5
1357 17 2016-5-31 12:27:17
ctrouillet
Hobbyist
France
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After a crash with my Inspire , my camera was repaired by DJI EUROPE (Netherlands). The gimbal was broken, 3 axes have been changed. The camera worked perfectly. Since I did update the firmware of my camera, the camera makes noise and fan running continuously. This problem is on Osmo and Inspire.The noise is very present on the soundtrack even with my VideoMicPro RODE. One solution ?



2016-5-31 12:27:17
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DJI-Adela
DJI team
Hong Kong
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Hello.
Thanks for your feedback.
In my judgement, there's no big issue with your X5 camera.

We'll try to improve the sound issue in the future.

2016-5-31 19:19:26
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ctrouillet
Hobbyist
France
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It's a joke ! Having a camera that makes as much noise is really a problem for quality audio recording. Osmo Pro has only the name, this noise is not pro.
2016-5-31 21:45:04
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DJI-Adela
DJI team
Hong Kong
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ctrouillet Posted at 2016-6-1 13:45
It's a joke ! Having a camera that makes as much noise is really a problem for quality audio recordi ...

Hello.
I'll report this issue to our engineers for further analysis.

If there's any update, I'll let you know at the first time.

Thanks for your support.
2016-5-31 22:19:48
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ctrouillet
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France
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DJI-Adela Posted at 2016-6-1 08:19
Hello.
I'll report this issue to our engineers for further analysis.

DJI Support EU have applied the RMA for my camera.I'm waiting for my product diagnosis and repair service.
2016-6-2 07:40:09
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DJI-Adela
DJI team
Hong Kong
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ctrouillet Posted at 2016-6-2 23:40
DJI Support EU have applied the RMA for my camera.I'm waiting for my product diagnosis and repair  ...

Thanks for the information.

Any further feedback would be appreciated.
2016-6-2 18:15:23
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patrickarkum
Beginner
United States
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Having the same problem, worked fine at first and now its a constant fan. Bummer, I was taking this on a shoot out of country next week and I doubt an update will happen by then.
2016-6-3 14:24:36
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patrickarkum
Beginner
United States
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Please notify me ASAP as to when the new firmware comes out to fix this. Kinda ridiculous, spending this much money for something you can't use.
2016-6-4 06:59:53
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DJI-Adela
DJI team
Hong Kong
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patrickarkum Posted at 2016-6-4 22:59
Please notify me ASAP as to when the new firmware comes out to fix this. Kinda ridiculous, spending  ...

Hello.
We'll keep you informed in our website if there's any update.

Thanks.
2016-6-5 18:02:17
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mcjackson1986
Hobbyist
United States
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Finally got my osmo and adaptor yesterday and after installing the update I noticed the same problem.  X5 cameras fan was loud and never stopped running.  Recorded a few videos and you clearly hear the fan running.
2016-6-7 08:20:36
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gybo102
Intern Pilot
Flight distance : 648787
United States
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This is new to me... Thought all the Inspire / osmo cameras fans were supposed to come on? I have had total of three X3 cameras / one X5 / and now X5R... they all did / still do that. Am I missing something?
2016-6-7 12:27:32
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DJI-Adela
DJI team
Hong Kong
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mcjackson1986 Posted at 2016-6-8 00:20
Finally got my osmo and adaptor yesterday and after installing the update I noticed the same problem ...

Hello.
Unlike the Osmo with X5 camera, the Osmo pro (X5 camera) doesn't have the feature to turn off the fan.
About the fan noise, our engineers will try to improve.

Thanks for your understanding.  
2016-6-7 22:17:38
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Bishbash88
Beginner
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hi, i am having the same problem and think its unaccpetable when people are spending £1800 on a camera that cant record because there is so much noise from the fan!!!!! ive even had to purcase an external microphone at the cost of yet abother £50 because the one supplied is of such poor quality! but bearing in mind ive still had to mount this as low as i can because the noise of the fan is still picked up! im so annoyed from technical support that their answer was just to send it back! ive only had this product for a few days. ive updated it, reset it, reformated it but still nothing and yet your answers are; we see nothing wrong with it! so its ok to record at a pro level with a load of background noise from a fan?!?! £1800 and guess what you cant even record on it!
2016-10-6 03:01:23
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sbraxton
Beginner
United States
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The noise of the X5 really makes the audio unusable.  I've even attached a separate shotgun microphone to the X5 and while it is better, it is not usable.
The only realistic solution is to use a separate boom microphone or a lavaliere and sync in post to the internal recording using the FlexiMic as a scratch recording.
Most of us do this anyway for any high fidelity video recording.
At lease we are not using the X5Raw.  It's sound is so loud that it disrupts people.
2017-2-6 14:12:36
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sbraxton
Beginner
United States
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Of course, if you just plan to over-dub with music, no problem!
2017-2-6 14:16:06
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Haldi
Beginner
Switzerland
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Also owner of an Osmo X5 I do not understand how you were able to market a product so the fan can not be stopped ... it really is unusable as is! I'm really disappointed between the problem of fan and a DJi Go application that works very badly!
It's really light for a product sold over 2200 euro!
Gentlemen of DJI find a solution!
Best regards
Yves Haldimann
2017-2-12 11:19:09
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Paul17
Beginner
Flight distance : 5613
United Kingdom
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So now we are in March 2017 has this issue been fixed ashy new Osmo pro with x5 is rubbish at recording due to the fan noise. My other issues are grey screen showing on the iPhone for 5 mins and 31 seconds before it sees what the lens is seeing. also firmware in settings says unknown.
2017-3-20 07:13:20
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Paul17
Beginner
Flight distance : 5613
United Kingdom
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DJI-Adela Posted at 2016-5-31 19:19
Hello.
Thanks for your feedback.
In my judgement, there's no big issue with your X5 camera.

So now we are in March 2017 has this issue been fixed as my new Osmo pro with x5 is rubbish at recording due to the fan noise. My other issues are grey screen showing on the iPhone for 5 mins and 31 seconds before it sees what the lens is seeing. Far to long to wait to start filming. I have to turn on and off 3 times before it connects.. also firmware in settings says unknown even after trying to update.
2017-3-20 07:12:57
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