SteadyWTF
Second Officer
Flight distance : 3963865 ft
United States
Offline
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Yah I know, I LITERALLY just told DJI and you that verbatim. I tried to be nice about this with you guys however I feel like you guys should clarify this with users. You even have a m600 DMG for MAC iOS . So why put it out if it's not usable. Not many people on production sets use Windows in my particular region, and when you are in a production environment trying to get everything ready it's good to know the facts. I called you guys several times and you gave me no answers. If anyone of the 4 technicians would have told us this we could have saved the day. Instead I had to figure this out on my own and even tell your technicians the problem (a day later).
I genuinely feel like you guys should at the very least make a statement to your loyal users about the issue or take the DMG off of your website. I hate to harp on this however the fact that your team was not aware of this problem really screwed up an entire production day. An apology and a credit of some sort would be the appropriate thing to do. You can't sell a 5k unit to a production company and not allow for it to be activated in a manner you claim it can be. Otherwise why create the DMG.
I apologize for my harsh tone, but this was a serious issue and an entire crew we had to pay due to this matter.
I love DJI professional products and my company uses numerous DJI products (Ronins, Inspires, osmos, matrices, spreading wings etc etc). However I hope DJI will understand that the little things and details REALLY matter. You guys have a terrible rep for the lack of support on the Phantom series, please don't give up on your pro platform. Sorry for my frustration, but accountability would be appreciated. |
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