haskelljayson
New
Flight distance : 178629 ft
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This is the worst customers service I have ever experienced!!!!!! I received just a shipping label and that was it. After reading through DJI's Web site I found a RMA forum that I filled out and sent my drone back to DGI.
I flew my drone into a tree and it fell about 20 feet. I recalibrate EVERYTHING and had just one error, a "gimbal hardware failure". The camera works, i can see the tilt location on the app move when I manually move the gimbal. There were no other failures. I was even able to fly it with no problems.
I finally got a response from DJI that they received the drone and a price of $350.00 to repair. I was given a code and tried to log on to see what I damaged that cost almost half of the drone? There was nothing physical damaged to the drone, nothing bent or broke. Once again after recalibrate it said hardware failure.
I cannot log in to see what the actual damages are because it says that my password is not correct, I have tried many times with no luck. I can log on to the Go app.
Once again I expected to pay to have my drone repaired as it was my fault that the damage was due too my error. I was not expecting to be priced gouged like this!!!! As happy as I was with my Phantom, this customer service support is the worst!
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