Good afternoon,

My brand new, never used Phantom 4 battery appears to be fully discharged and won't charge. It won't stay on nor stay in charge. I tried turning it on and plug in the charger right after, and when I do then it charges for like 3 seconds before shutting down again. Is it faulty? What can I do?

For information, it behaves as in this youtube video I found.



Any help would be greatly appreciated!

Thank you in advance,

Best regards

Natan

Hi, the battery is faulty, if you just bought it, please contact the seller and see if if you can exchange it directly, otherwise you can contact support@dji.com and send it in for an exchange. Thank you.

Thank you very much for your reply. I will contact the seller and ask for an exchange.

Best wishes

Natan

Hi, just got my P4 for Christmas and the only 1 battery I have does't charge. It briefly showed the green light and 1 bar but it disapeared instantly. The Best Buy store I bought it from says I have to return the battery to DJI. Is their a trick to bring it back to life.

The new battery that came in the box wont even turn on, let alone charge. Any help?

I buy one battery for my hollyday and this battery not charging... is fault ?

https://youtu.be/LC-tmquQjdA

fans98174642 Posted at 2017-6-18 02:38
I buy one battery for my hollyday and this battery not charging... is fault ?

https://youtu.be/LC-tmquQjdA

Have you tried to charge battery over an hour? If the Battery Level Indicators are still off, please send the product to DJI for diagnosis. We are sorry for the inconvenience.

DJI Mindy Posted at 2017-6-19 00:49
Have you tried to charge battery over an hour? If the Battery Level Indicators are still off, please send the product to DJI for diagnosis. We are sorry for the inconvenience.

I try to let him 2h to charge but nothing..

fans98174642 Posted at 2017-6-19 01:58
I try to let him 2h to charge but nothing..

In that case, please contact your re-seller for replacement, really sorry for that.

So i lose my hollyday.. i can't make any video... f*ck!