DJI-Ken Posted at 2016-9-28 05:28
Or with the DJI goggles

Hi Ken,  when are the googles available for purchase?

TBird_RainyLake Posted at 2016-11-3 14:02
Hi Ken,  when are the googles available for purchase?

There is no release date yet, I'm hoping soon.

DJI-Ken Posted at 2016-9-27 11:14
It truly is an incredible machine. Such quality and technology built into a tiny form factor.
The e ...

Hey Ken
still no sign of my Mavic Pro shipping date.... I bought the kit and on the first preorder day....  Hope to get this before the snow hits  

Rich

RichJ53 Posted at 2016-11-4 02:10
Hey Ken
still no sign of my Mavic Pro shipping date.... I bought the kit and on the first preorder ...

I know Rich, I'm hoping you'll get it too.
I'm sorry about that.

DJI-Ken Posted at 2016-11-3 11:37
I know Rich, I'm hoping you'll get it too.
I'm sorry about that.

Hi Ken
I got another broadcast email today apologizing for the delay and that they are working around the clock to get these orders  moving. As you know I already have things I can fly and will just wait and see when it happens.
Thanks Ken

RichJ53 Posted at 2016-11-4 04:18
Hi Ken
I got another broadcast email today apologizing for the delay and that they are working aro ...

No problem, I posted that announcement last night.

Hi Ken - are these on the DJI Tutorial YouTube channel?  

I'm in China, and accessing the videos via the Forum is difficult vs YouTube and a VPN

Thanks

DPL Posted at 2016-11-4 09:45
Hi Ken - are these on the DJI Tutorial YouTube channel?  

I'm in China, and accessing the videos vi ...

Here is the link to the DJI Support YouTube page.

https://www.youtube.com/channel/UC0sMNc2SGnM-wD3ZGYj3MAQ

DJI-Ken Posted at 2016-11-4 09:51
Here is the link to the DJI Support YouTube page.

https://www.youtube.com/channel/UC0sMNc2SGnM-wD ...

cheers - thanks

DPL Posted at 2016-11-4 10:10
cheers - thanks

No problem, just let me know any questions you may have.
Have a great weekend.

DPL Posted at 2016-11-4 10:10
cheers - thanks

No problem, just let me know any questions you may have.
Have a great weekend.

Having trouble calibrating the remote sticks... keeps timing out before I finish... is their a good tutorial showing how to do the procedure properly?

T5 Drone Posted at 2016-11-4 23:41
Having trouble calibrating the remote sticks... keeps timing out before I finish... is their a good  ...

What's the reason for calibrating in the first place, was there an issue with your sticks?
Try to move the sticks slower and see if that does it.

Thought this video would be useful for those that can't be bothered to RTFM (read it 6 times myself).Ken, are you able to add it to the first post?

sandgrownun Posted at 2016-11-5 02:32
Thought this video would be useful for those that can't be bothered to RTFM (read it 6 times myself) ...

Thank you, just did.

DJI-Ken Posted at 2016-11-2 09:13
From the settings tab (three dots) the third one down is the TX icon, from there is the "Remote Co ...

I tried to do this (using iPhone IOS) but could never select the finish icon. It shows but will not select. Do I have to the entire box? I just did the north south east west directions, then is showed finish, but can't press it, have to just hit the back arrow to go back to previous menu

Karjar Posted at 2016-11-9 10:11
I tried to do this (using iPhone IOS) but could never select the finish icon. It shows but will no ...

Can you post a video of what exactly you are seeing. And deleting/reinstalling the app did not help?

DJI-Ken Posted at 2016-11-8 22:09
Can you post a video of what exactly you are seeing. And deleting/reinstalling the app did not hel ...

worked today and was able to calibrate..

Karjar Posted at 2016-11-10 06:47
worked today and was able to calibrate..

Replied to your other post.

Good info Ken
Do you think most of the issues people seem to be having with their Mavic is because the have not carried out all the pre flight checks?

Woodwanger Posted at 2016-11-13 16:57
Good info Ken
Do you think most of the issues people seem to be having with their Mavic is because t ...

There are some legitimate things users are experiencing, but yes a lot of it can be eliminated by knowing the manual.
And for those who experience a problem that's proven to be something the aircraft is not dong correctly then contact support and have it evaluated. That's what the warranty is for.

DJI-Ken Posted at 2016-11-14 01:21
There are some legitimate things users are experiencing, but yes a lot of it can be eliminated by  ...

So do you think a software update can fix the problems or will DJI have to recall like GoPro have with the Karma?

Woodwanger Posted at 2016-11-15 00:19
So do you think a software update can fix the problems or will DJI have to recall like GoPro have  ...

There's thousands and thousands of flying Mavics out there, and only a small handful are experiencing some kind of difficulty.
There is absolutely no reason for any kind of recall.
GoPro shipped only 2,500 and they had a great enough percentage of failures and that's why they did a recall. You have to remember, DJI has been manufacturing multirotors for over ten years, this is GoPro's very first crack at it.

DJI-Ken Posted at 2016-11-14 18:08
There's thousands and thousands of flying Mavics out there, and only a small handful are experienc ...

Nice :-) yes I do know how good DJI are at this and that GoPro is new to this but are the limited problems people are experiencing with their Mavic a software problem or hardware?

Woodwanger Posted at 2016-11-15 04:09
Nice :-) yes I do know how good DJI are at this and that GoPro is new to this but are the limited  ...

The new firmware that came out last week addressed that.
There's a couple with legitimate camera difficulties so that would be hardware.

Is there any direction on how to put back on the plastic gimbal lock for the Mavic pro? I think I am putting it back on correctly but I'm not 100% sure.

Thank you

Wind Junkie Posted at 2016-11-18 13:16
Is there any direction on how to put back on the plastic gimbal lock for the Mavic pro? I think I am ...

No there is not. Actually I've never tried to remove or attach the clamp.
I'm sure someone can chime in for any tips.

hey
i am from india , currently staying in chicago
i am leaving to india on december 7th
but i know that i wont get my mavic before that
i have already completed the billing process
i would be very happy and pleased if my mavic can be delivered before that
this is my order number 0018403295383
i am texting here because for the past one week i have tried contacting dji and they have been completely unresponsive
so i hope that i atleast get a reply here by someone saying whether i will or will not get my mavic before december 7
this is my mail address  ; manudreddy@gmail.com

hey
i am from india , currently staying in chicago
i am leaving to india on december 7th
but i know that i wont get my mavic before that
i have already completed the billing process
i would be very happy and pleased if my mavic can be delivered before that
this is my order number 0018403295383
i am texting here because for the past one week i have tried contacting dji and they have been completely unresponsive
so i hope that i atleast get a reply here by someone saying whether i will or will not get my mavic before december 7
this is my mail address  ; manudreddy@gmail.com

Hey everyone,

Can someone help me out with learning to control the gimbal while in flight? Per the user manual, "Use the gimbal dial on the RC to control camera tilt, or go to Camera View in the DJI Go App, tap and hold the screen until a blue circle appears, then drag the circle to control the camera's tilt."

I understand how to use it with the blue circle, but the gimbal dial on screen doesn't respond to my finger touch when I slide up and down. How do you actually use the dial to control the gimbal? Thank you in advance!

p.s. THIS DRONE IS AMAZING

Wind Junkie Posted at 2016-11-19 10:37
Hey everyone,

Can someone help me out with learning to control the gimbal while in flight? Per the  ...

I noticed the backside RC scroll button triggers the gimbal but it doesn't push the gimbal upward, only downward. So I've figured out how to move the gimbal with the RC but it doesn't move the gimbal upward unless I use the the touch screen movement. Anyone know if I can move the gimbal upward without touch screen? Thank you

Wind Junkie Posted at 2016-11-19 14:35
I noticed the backside RC scroll button triggers the gimbal but it doesn't push the gimbal upward, ...

Nevermind, I think I got it figured out, lol. Thanks anyway!

I like how mine walked me through compass and IMU calibration last evening, before it would fly.

I hope I can fix the wobbly jello-like effect in the videos after today... a tutorial video says to make sure the gimbal is secured wo three little hook things... I can't tell if mine is, but I think so.
I'll come back with photos of what mine looks like and a sample of video taken with it, if it helps.
I want to take good care of this thing.

Manu D Reddy Posted at 2016-11-19 08:03
hey
i am from india , currently staying in chicago
i am leaving to india on december 7th

I got a Mavic from the North Michigan Ave. Apple store, picked it up just yesterday... I don't know if they have more, but it may be worth a shot. The specialist I spoke to asked me what the Mavic was, because apparently they had ten of them and almost all had already been picked up.

Maybe there's one left, somewhere in there... I hope so.

No1much Posted at 2016-11-21 05:48
I like how mine walked me through compass and IMU calibration last evening, before it would fly.

I  ...

Sorry you are having difficulties, please post a video clip.

DJI-Ken Posted at 2016-11-21 13:02
Sorry you are having difficulties, please post a video clip.

I tried to get outside with my Mavic and fly it to record a sample video yesterday, but it got dark before I was able. Instead, I tried an indoor flight, and recorded a test video to go with pictures of my gimbal I took right afterward. The video recorded indoors was in 2.7k, 30 fps and had no jello effect.

The video from before, which had jello effect, was in 4k at 24 fps, outside above tree level.

For maximum data, I am going to try and fly it outside again after I think I may have fixed the gimbal by trying to hook the gimbal mounting plate in all 3 places. When I'm done recording, I'll take a picture of the gimbal and upload that too.

Hopefully either the wobbly jello effect will be gone from my videos tonight, or I'll be able to collect enough video and photos from the same time to determine the cause and a possible fix.

Thank you for your patience- I'll check in again when I've got that test flight done outside.

No1much Posted at 2016-11-22 22:49
I tried to get outside with my Mavic and fly it to record a sample video yesterday, but it got dar ...

Sounds good, and I'd advise against flying it in your house, if you lose orientation it's very easy to give the wrong stick input and crash into your wall or something else.

DJI-Ken Posted at 2016-11-22 09:50
Sounds good, and I'd advise against flying it in your house, if you lose orientation it's very eas ...

Finally got outside, about 20 minutes before sunset. Flew it around a bit filming video and snapping some photos.

The jello effect seemed to happen most often when facing into the direction the breeze was coming from.
DJI_0003 starts facing into the wind, then turns away from it.

The video might be a little hard to watch, since I'm still teaching myself to operate the camera in anything approaching a smooth, steady manner. Apologies for the sudden Portrait mode during video- I meant to toggle the gimbal facing forward or down, and pressed the wrong thing.

The photos I linked here were taken after the flight landed.

Also linking to flight logs, in case they have any information that could help.
Flight logs (ZIP file)
DJI_0003
Gimbal from behind
Gimbal from front

Thank you for your help. If needed, I can also upload and link to a video that starts facing away from the wind and turns into it.

It seems like an issue worth investigating, since my flying video camera records distorted images when it looks into wind... which is something it's pretty much guaranteed to have to deal with above tree height.

No1much Posted at 2016-11-23 07:59
Finally got outside, about 20 minutes before sunset. Flew it around a bit filming video and snappi ...

I only looked at the first video and you definitely have a problem
Have you done a gimbal calibration and are you on the latest firmware.
I would call 818-235-0789 and include the video link and send it in and it will be evaluated.
You can call now as they are still open for another 45 minutes.
You can also return to Apple if you wish.

DJI-Ken Posted at 2016-11-22 16:18
I only looked at the first video and you definitely have a problem
Have you done a gimbal calibrat ...

Good news: my Mavic is at the latest firmware, I autocalibrated the gimbal in the app, and... it was raining outside that day. Luckily, the Mavic's vaunted portability meant it got taken to Thanksgiving dinner with the family today, and used as the outdoor overhead camera it is.

Active-tracking around everyone, I didn't notice any jello in the video when viewed on my phone.

Just to be sure, I purposely took it to 300 feet up afterward and flew into the wind at 15 miles an hour. Still no jello.

Reserving final judgment on this until I get home and review the SD card's footage on the TV's large screen, but it looks like the jello issue may have been fixed.

Thank you, DJI-Ken.
UPDATE, 6 HOURS LATER:

Just looked at the videos. It appears the jello effect still remains, just not quite as pronounced.
I will be calling that number you provided tomorrow. There was enough vibration to make it look a little like the camera was seeing double... I mistook that for simple blur on a phone's small screen earlier.

Video