r.d.weiner
lvl.1
Offline
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I'm hoping someone from DJI will see this and help me out.
I bought a P3S and crashed it after about a month. It crashed really hard and I didn't have DJI Care and I don't think it's worth fixing so I bought a new drone.
So, on Septemeber 21 I bought a new drone. I bought DJI Care the same day. I updated firmware, calibrated everything, charged up my two batteries from the previous drone and also charged the battery that came with the new drone. I flew around for a while on the two 'old' batteries but when I put the new battery in the aircraft it said "ruptured cell."
The next day I chatted with online support who told me to return the drone where I bought it and exchange it for a new one. I did that and then realized my DJI Care was bound to the returened drone's serial numbers (aircraft s/n and gimbal s/n). I chatted with online support again and was told to e-mail djicare@dji.com. So on the evening of September 22nd I e-mailed djicare@dji.com asking what I should do to get DJI Care transferred to the exchanged aircraft and I never received a reply.
Today I again chatted with online support who again told me to e-mail DJI Care and ask to have my agreement bound with the new serial numbers. I did that a few minutes ago. I don't expect someone to drop what they are doing and deal with my problem but I am posting here since my last e-mail was unanswered.
I'm very unhappy right now - the weather is beautiful and I want to fly my drone and get shots of the leaves changing colors. I would have been happy to send the battery back to DJI for replacement since i already had two other batteries but was forced to return the whole aircraft, controller, battery...everything in the box....for an exchange.
Here I sit 8 days later with an aircraft I won't fly until it is bound to my DJI Crae agreement and nobody replied to my first e-mail. Hopefully someone will reply to the second.
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