NO CAMERA IMAGE / FIRMWARE ERROR UPDATE
1207 1 2016-9-30
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khetnirun
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Thailand
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i think this is not first for this problem
i try every thing to fix it
i have dji f550 f450 phantom 2 (2units)  Phantom 3 Advance and this Phantom 3 Pro  ( so i am very fan of Dji)

this phantom 3 pro is very backup drone for me i neary not use at all so it almost in case
and when i got update it's broken!!!
i try contact Dji Thailand (i stay here) and they answer to me to bring my drone to them and pay nealy 200us ???
what is that for  i am very serious about that and i try to find what happen
i try to use another camera from 3 advance and it got picture like normal on my phantom 3 pro
is meen camera unit of phantom 3 pro is broken or gone when update firmware ??
so i try google it and i saw many people got same problem as me

So Please Do respondsibility about your poor product firmware upgrade < don't only sale new product >

this is information about update

now i can fly drone can take photo can record vdo move gimble normaly ( But no live image in phone Black Screen )
and i need better solution then pay 200us
if your drone has life time only 1 year so i will no longer support DJI any more and tell this to the world

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.09.0060.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.


[00015123]Packet [C:\P3X_FW_V01.09.0060.bin] detected, card sn [0x001f6792].
[00015184]Packet upgrade start...

[00015243]Packet checking...
[00015298]Packet vlink 01.09.0060 <-> 01.08.0080.
[00015360]Record vlink 01.04.0010 <-> 01.03.0020 (flow = 0).
[00015413]Done.

[00015470]Version checking[1]...
[00015570][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015690][03 06][00] v2.4.20.18 -> v2.4.20.18
[00015750][04 00][00] v1.44.0.0 -> v1.44.0.0
[00015890][11 00][00] v1.8.0.0 -> v1.8.0.0
[00016030][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00016166][11 01][00] v1.8.0.0 -> v2.0.0.33
[00016278][12 00][00] v1.10.0.0 -> v1.10.0.0
[00016378][12 01][00] v1.10.0.0 -> v1.10.0.0
[00016478][12 02][00] v1.10.0.0 -> v1.10.0.0
[00016578][12 03][00] v1.10.0.0 -> v1.10.0.0
[00029142][15 00][00] device not detected.
[00029258][17 00][00] v1.1.1.7 -> v1.1.1.7
[00029399][17 01][00] v1.0.2.7 -> v1.0.2.7
[00029493][19 00][00] v1.0.8.96 -> v1.0.8.96
[00029555][01 00][00] v1.30.5036 -> v1.30.5036
[00029617][01 01][00] v1.30.5036 -> v1.30.5036
[00042184][08 00][00] device not detected.
[00042282][09 00][00] v3.0.0.10 -> v3.0.0.10
[00042348]Packet upgrade failed at version checking.


2016-9-30
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DJI Natalia
Administrator
Flight distance : 318 ft

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Hello sir, according to this log, it needs to be sent in for repair because it shows "device not detected" for 08 and 15.
Really understand your feeling and feel sorry about that. Please feel free to contact our tech support at support@dji.com for further help.
If it caused by product faulty, within warranty period and is accord with warranty policy, it will be fixed for free of charge, or it will be paid, hope your kindly understanding, thanks.
2016-10-2
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