fansdf5b5110
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This is what I have realized, and I encourage all you to realize:
DJI Customer support is sh**, and if it continues, I will NO LONGER buy their products.
This is a classic case where a company - DJI - lucked out and made an amazing product (DJI Phantom) years ago, and it caught on. Sales exploded, and they established themselves as the global leader (as well as by market share) in Drones. I admit, at first I Was judgmental of other drone start-ups that were trying to "get in" on the action. I would mock them as inferior.
But, what DJI fails to realize is The United States, is NOT China.... where there are no rules against mishandling of customers. Or, where customer support can be ignored.
The United States as we all know is one of those cultures and societies where you can't simply make the best product, sell it to us, and then say" F U" after you've collected our money. I've purchased three DJI products as a professional Cinematographer and Videographer. But now, there are many competitors that are beginning to make competitive products. Sure, I may pay more, but it's like Apple to some extent... love Apple or hate them, you pay a premium, but if there's a problem with the product, they own the issue, stand behind their products, any defect and make things right.
Frankly, I'm sick of DJI not addressing their customer support issues. And, it takes all of us to send that message to them that they - at least in the United States - need to establish a robust, trustworthy reputable customer service department.
-Z
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