My phantom just fell out of the sky for no apparent reason.  I was hovering at approx. 186 ft when My DJI Phantom 3 4k just started to spin out of control and dropped out of the sky and crashed into a tree.
Battery was at 93%.
Seasoned skydiver/hobby pilot and anal about saftey preflight check list: Battery was seated, props were tight, compass calibrated. No CSC executed. there was no stick input at the time of the crash.
HELP!

Hello jumprun1, sorry to hear about your crash, please sync your flight record firstly and then send an e-mail to support.us@dji.com with the info when it happened and your DJI account username, we will help you analyze it and deal with this case.
Here is the tutorial:

the file is synced and the email has been sent

jumprun1 Posted at 2016-10-13 23:14
the file is synced and the email has been sent

That's fine, our engineers will help you analyze the data, then let you know the reason why it happened, please wait patiently.

K, so I got my phantom back, now my flight log will not sync. Could it still be locked at DJI?

I've logged out and back in, my account is Jumprun1but it's coming up as Fanse3812651

fanse3812651 Posted at 2016-11-24 07:12
I've logged out and back in, my account is Jumprun1but it's coming up as Fanse3812651

We have replied you in your another thread, please provide us the information, thanks.

Look in this thread, I started as jumprun1!!! I have not changed my account name to Fanse3812651.. this has happened since DJI reviewed my flight log