James Thomas Be Posted at 2016-10-18 18:19
If you think DJI abused your trust and took your money unfairly you can file a complaint. Since they ...

Thanks for the info, these types of "delays" can not be accidental because it happens every new product roll out. Very strange business strategy. Wouldn't go over too well here in New York.

I think the company should give everyone who pre-ordered complimentary DJI Care Refresh and either a date or explanation for being late.

0MZh8Q4PjfFN Posted at 2016-10-18 15:05
I just talked to my friend at GoPro corporate. They may be doing some sort of special to entice peop ...

I live here in San Francisco. I have a friend that works for GoPro, I have in fact done personal product reviews for them in return for free shwag.




Continued.....

pXTHxoStWY5h Posted at 2016-10-19 08:23
I live here in San Francisco. I have a friend that works for GoPro, I have in fact done personal p ...

ten bucks says this is going to get edited (nice try DJi)

chris50 Posted at 2016-10-18 17:26
ten bucks says this is going to get deleted

Which would prove my point...lol

I would suggest everyone to post this as it would be fair;
The company should give everyone who pre-ordered complimentary DJI Care Refresh and either a date or explanation for being late.

I would keep my enthusiasm and patience after reading some magic words such as 'we're sorry', 'please apologize' and receiving DJI Credits which can be used for purchases in the DJI Online Store as a minimal compensation for the mislead date announced. My Osmo Mobile order is pending on your next steps.

chris50 Posted at 2016-10-18 17:26
ten bucks says this is going to get deleted

Just do t send that $10 to DJI hahaha a
Aka
Escrow

chris50 Posted at 2016-10-18 20:26
ten bucks says this is going to get deleted

In 3....2.....

lTlMX6g6TmDN Posted at 2016-10-18 20:29
I would suggest everyone to post this as it would be fair;
The company should give everyone who pre- ...

At least 3DR gave out free batteries when they effed up that Solo thing.

leemerc@bigpond Posted at 2016-10-18 19:56
**** The posts are shielded ****

I know my post adds nothing to the discussion but this had me in tears with laughter and for a while I forgot what the thread was about.

Good stuff.

I love this, don't rush DJI people. If you rush them and the give you a crap product, then you still complain. If you don't have a Mavic, I don't have a Mavic, no one has a Mavic yet, what's the problem. Just look at it this way, no matter what...in the next few weeks you'll have one of the greatest drones ever created. I know a lot of people here just want a Mavic just because, and when they get it they still won't know how to use it correctly.

Oh just wait after everyone gets their Mavic, all the YouTube Mavic crash videos are to come.

Everyone who preordered should get a free Inspire Raw

DJI LA Support Posted at 2016-10-19 04:03
Wish I had more info for you guys. I know what it's like to be where you are.

Im not really that upset about the delay.  The only thing I dont like is how they charge for the item prior to shipment.  Most large companies charge when the item ships.  DJI should follow this in my opinion.  

rich3759@gmail. Posted at 2016-10-18 20:35
I love this, don't rush DJI people. If you rush them and the give you a crap product, then you still ...

In case you haven't been reading the posts, this isn't really about "not getting my toy".  It's about a complete lack of "meaningful" updates to why they're not shipping.  People aren't upset because they don't have them yet, they're upset because they were told one thing and then that wasn't followed through with and there is no explanation as to why they were lied to.  

No Man's Drone Posted at 2016-10-19 06:47
DJI,

I am ok with your delay. But please be considerate of your loyal supporters (people who pre-or ...

I absolutely agree with this.  If DJI had any clue about customer support they would give customers that pre ordered the DJI Refresh Care policy or something tangible instead of empty promises.  

They should have shipped one, ten or a hundred by now......I'm wondering if DJI discovered that the Mavic spontaneously bursts into flames like the Samsung Galaxy did?  

pXTHxoStWY5h Posted at 2016-10-19 08:23
I live here in San Francisco. I have a friend that works for GoPro, I have in fact done personal pr ...

Got to read it before they edited it.

pXTHxoStWY5h Posted at 2016-10-19 08:28
Which would prove my point...lol

Yup, there it goes   

Apparently DJI are giving pre-orders a free Samsung Galaxy Note 7 to burn away the wait.

rich3759@gmail. Posted at 2016-10-19 08:35
I love this, don't rush DJI people. If you rush them and the give you a crap product, then you still ...

We are NOT rushing them, its not our problem, they promised a delivery date and they failed to complete by the dead-line so its not called rushing them, I also feel that you might be an employee of DJI

So.... did we ever find out what the hell this is all about??

https://www.reddit.com/r/djimavi ... for_spreading_this/

Sounds like there must be a manufacturing issue of some sort, or something wrong with the Drone they want to hide.  Not sure?  hopefully this doesn't get me banned, if this post is true.... Ken just delete the post please dont ban me

So DJI created this thread and provided no new useful information? What is the delay? Why are customers being charged but not updated on when the product will be shipped/delivered and told what the actual problem is?

I am sure so many people wouldn't be cancelling their orders and filing claims against DJI if they would just be honest with their customers. What an odd way to run a business.

I don't understand why people still order direct. It's not worth the hassle. Even if you get the product a few days before the stores, you get the first batch which is usually buggy like the P4 for example, you have a smaller return/exchange window, and you are charged a month or more before you even get the product... I do not see the upside. I would rather help support a retailer and have more flexibility.

chris50 Posted at 2016-10-19 08:36
Everyone who preordered should get a free Inspire Raw

Chinese people will never give you something for free,

cwpics Posted at 2016-10-19 07:49
I cancelled my order. Live chat didn't seem to care less which was the final nail. Had my money for  ...

Yup they had a care less attitude.  I have spoken with the full range of Season names:

April
Summer
Winter
Spring

:/ May be they are bots?

support4 Posted at 2016-10-19 01:47
Chinese people will never give you something for free, https://www.youtube.com/watch?v=bVRGrUYu2x4 ...

Please DJI don't ban this post... is enternaining... the wait won't last that long... right?

support4 Posted at 2016-10-19 11:47
Chinese people will never give you something for free, https://www.youtube.com/watch?v=bVRGrUYu2x4 ...

This cannot be more true !!

Everyone needs to cool their jets. A pre-order is a pre-order. This is pretty standard stuff. Even with the Oct. 15 projected release date, I was pretty realistic about the fact that it could be mid to late November before I saw a shipping confirmation. I'm glad they have my money. I'd be nervous about my place in line if they didn't. They have a monumental task to meet a monumental demand for a spectacular product. I'll keep working with my P4 and P3Pro and rejoice when my Mavic finally gets here. If my history with DJI preorders holds accurate, we'll start seeing them around the 15th of November.Cancel your order now and you may not get one until March. Chill, people.

The Truth.

bhogaboam@gmail Posted at 2016-10-19 08:57
Everyone needs to cool their jets. A pre-order is a pre-order. This is pretty standard stuff. Even w ...

It was not a projected ship date like you said. It was the ship date they committed to by telling everyone shipping starts on Oct 15th.

Its pretty apparent now that Harry Potter said Oct 15th just to beat GoPro...

SHJMw4xhOqc8 Posted at 2016-10-18 18:59
It was not a projected ship date like you said. It was the ship date they committed to by telling  ...

And yet wgen i placed my pre-order, it said release date Oct. 15 and ahip date by Nov 2nd. So it should be mo surprise that it was going to be a while.

LcQ7F88r48eS Posted at 2016-10-18 17:10
Is everybody got the email from DJI about the delay? I didn't get any.

Look in your junk mail.

if it were a public traded company, I am sure that they would take special consideration on this public outcry. This might have been one of the worst preorder experience in the tech industry, at least against today's business standards. They have a killer product, but it is sad that the consumers, I being one of them, being hijacked to the product.

James Thomas Be Posted at 2016-10-18 20:10
Look in your junk mail.

how ironic this soud

I ordered through a different company and it originally said my ship date was the 15th. Now it is saying it will be shipped October 31st.

stevegshi Posted at 2016-10-18 21:12
if it were a public traded company, I am sure that they would take special consideration on this pub ...

I think you weren't around for the Oculus Rift disaster. The DJI Mavic issue has to become much worse before it deserves a top spot in 2016.

I see everyone is having fun.  Can I dispel some rumors?  You can believe me or not.  What I am trying to do is inject some reality in the discourse here.  There are no manufacturing issues.  The issue is that DJI produced a product that was wildly popular.  Beyond anything that we have produced to date.  If there was a hardware issue don't you think that all the pre and production units in the hands of reviewers would have had the "fatal flaw".  No that is not the case.  I have asked that my preproduction unit be returned to me.  I had it on loan for additional photos and videos.  It is more important that I have it now.  I will have it tomorrow.  Some question the post that was made earlier by Ken.  He did post some information that was internal.  We all make mistakes.  What did the post say.  We are not going to do more advertising, we are not going to have reviewers post more reviews.  Ask yourself this question, when you have an overflow of orders do you continue to fuel the fire for more orders?  No you try to slow them down while you continue to ramp up additional production.  If you ordered and want to cancel your order then please do so.  This may not be the craft for you.  You can file a case with the BBB but to what result.  We are sorry we failed to meet a delivery date.  That is what we will tell them.  We will ship when we have sufficient supplies of product.  We have continued to try and update our dealers with a ship date.  If you ordered from them, then check to see what they have to say.  If you ordered from DJI we have made a statement.  I will restate it here in case you may have missed it.

Update on Mavic Pro

Dear Customers,

We said at our Mavic Pro launch event that we would begin shipping in mid-October. We’ve just passed that, and if you’re wondering where your Mavic Pro is, we’d like to offer an update.

Since unveiling the Mavic Pro, we’ve had amazingly strong global demand. Production is in full swing, and we will be fulfilling orders as fast as we can. If you have a DJI customer account, we’ll be sending you updates, or you can check for new information in our online store  (http://store.dji.com/product/mavic-pro).

We thank you for your enthusiasm and patience and for being a DJI customer.

Best,
Adam Najberg
Global Director of Communication
DJI

We are not hiding things but are trying to be as transparent as possible.  People have been posting about thread deletions and bannings of users.  We want to be fair.  We allow users to post as long as they follow the rules of the forum.  Please remember, this is a manufactures forum.  If we delete a post because it counters our rules, then the user continues to post in different threads we will ban the user.  There are other venues that you can vent in.  All we ask its that you follow our rules.  If you were banned then let me know and we will reinstate your account.  I will be around to assist our DJI support specialists and monitor posts.  If you have a specific question to me, I will attempt to respond.

Sincerely,

Edward J Windham
NA Forum Support Manager

ed_windham@yaho Posted at 2016-10-19 09:31
I see everyone is having fun.  Can I dispel some rumors?  You can believe me or not.  What I am tryi ...

Ladies and Gentlemen..... we owe them an apology.
Go Mavic

Now THAT was good information.  Thank you for that Ed.    I'm anxiously awaiting your product.

Whether its a preorder or not, the shipping date is the EXPECTED shipping date, (as stated in the Dji keynote being October 15th). Even preordering from Nintendo and other resellers while the amiibo craze was going on, the ship date was.... in fact the ship date despite others not getting in on the "fist batch" preorders. This (mavic pro) is the only preorder I have ever made that was not justified. EVER. Obviously it's not "pro" service.

Nintendo is not the only preorder i have done either.