Sent my gimbal in for repair a few weeks ago and got it back today.   No Charge!!!!!!   

Have yet to fly it andverify that it is in fact fixed but am hopeful :-)

Amazing huh?  Despite all the horror stories not everybody's experience is bad.  My first P2V+ started acting up within the first week and ended up in a catastrophic crash.  I had contacted DJI within that week, had a RMA and shipped it off wondering what was going to happen.  I got back a completely different, refurbished P2V+ -- total turnaround from door to door was less than four weeks, no charge!

I think we are in the midst of DJI growing pains and that  in the long run more folks will start to feel a little better about DJI

Nice to share your good news!

I just received an email from DJI saying my one month old phantom 2 was going to be replaced with a refurb also.  Wonder how long it will take them to ship it the six miles to my office?  I hope this is progress.    Looking forward to have two birds to fly.

We have received your unit in our repair department and have inspected the issue. It seems that the craft will need to be fully replaced due to the malfunctions within the craft. We will be providing you with a CRU(certified repair unit). The CRUs are built by our repair team and have been upgraded, calibrated, and flight tested. We were able to repair the gimbal and the gimbal is working correctly again.
Thank you and have a great day!
DJI North America Support

this is unfair!!

the poor service from dji is a sincere let down for a company who has designed and produced some wonderful flying machines.

Gotta say, service takes awhile, but my experience with repairs under warranty has been good.

Just received info about a week  ago they replaced my gimbal and camera unit. The said they were sorry but packing and shipping was running a couple of week behind. I am in my 9 th week since they started on it, good warranty but they are behind. I should get word of it being shed next week.  Just have to be patient!

Good to hear!

Good to hear!