With a March 20th release date on Amazon, does anyone know why Amazon is not receiving any inventory from DJI because Amazon representatives do NOT know. Amazon directed me to contact DJI. DJI in turn told me they cannot answer questions about a retail store's inventory. I am apparently stuck in an infinite loop unless someone in this forum can help

100thmonkey Posted at 2017-1-13 10:47
No the words shipped,  ordered over a week ago and many ordered months ago but still not shipped

You keep telling yourself that.  I think you'll find that their definition of shipped is different from yours.  They are not going to guarantee delivery by the same date (18th) all over the world as that is clearly out of their hands once the logistics company becomes in involved.  In logistics, "shipped" just means leaving the supplier's warehouse.  I've been doing it for over 20 years so I should know.  Unfortunately to DJI, however, it also means sitting in their warehouse either waiting to be picked (that just means taking it off a shelf/out of a bin and readying it for dispatch) or waiting for the logistics company to pick it up.

If I haven't got a tracking number by the 18th then I'll be really annoyed but as far as I'm concerned they have not gone against their advertisement yet.

DJI ken, question? How can they start my DJI Care on 1/13/17 when its till on a fed ex truck in another state?

SJT Posted at 2017-1-13 11:00
You keep telling yourself that.  I think you'll find that their definition of shipped is different from yours.  They are not going to guarantee delivery by the same date (18th) all over the world as that is clearly out of their hands once the logistics company becomes in involved.  In logistics, "shipped" just means leaving the supplier's warehouse.  I've been doing it for over 20 years so I should know.  Unfortunately to DJI, however, it also means sitting in their warehouse either waiting to be picked (that just means taking it off a shelf/out of a bin and readying it for dispatch) or waiting for the logistics company to pick it up.

If I haven't got a tracking number by the 18th then I'll be really annoyed but as far as I'm concerned they have not gone against their advertisement yet.

SJT is right about shipping, and to add to the pain of waiting. If they take it off the shelf late on Friday to ship, it most likely won't be picked up till Monday. The shipping company also only picks up once a day. Maybe mornings, maybe late afternoon. This is why they say business days. Weekends don't count.

Jake Phantom 3  Posted at 2017-1-13 11:19
SJT is right about shipping, and to add to the pain of waiting. If they take it off the shelf late on Friday to ship, it most likely won't be picked up till Monday. The shipping company also only picks up once a day. Maybe mornings, maybe late afternoon. This is why they say business days. Weekends don't count.

DJI I have a couple questions. I ordered the Mavic, and an extra battery. If the battery isn't available, will they hold the Mavic until it is? (2) Asked this before but have to ask again. My understanding is I have to purchase Care Refresh within 48 hours of registration. Even if I wait a couple of months till spring before registering it, I can still get Care Refresh as long as it's with in the 48 hours of the registration. Is this correct?

There is no point asking questions to DJI in this thread.. No one from there is to help you here. Chat or email them, those are the only options..

Cassese16 Posted at 2017-1-13 11:14
DJI ken, question? How can they start my DJI Care on 1/13/17 when its till on a fed ex truck in another state?

Send an email to djicare@dji.com and they will change it to the date you activate it.

Cassese16 Posted at 2017-1-13 11:14
DJI ken, question? How can they start my DJI Care on 1/13/17 when its till on a fed ex truck in another state?

They started my care today ... and I don't even have a SHIPPING NUMBER? So I will definitely be wasting days. Would love a response to this question.

dutch726 Posted at 2017-1-13 12:07
They started my care today ... and I don't even have a SHIPPING NUMBER? So I will definitely be wasting days. Would love a response to this question.

wow dude, you should research a little better:

"Send an email to djicare@dji.com and they will change it to the date you activate it."

Deer_Predator Posted at 2017-1-13 08:17
JD... Just cancel the order with Amazon directly.. Then re-order the Mavic in Amazon but only through the DJI Store.... https://www.amazon.com/gp/product/B01N9O7G2G/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Thanks for the direct link. I have been searching Amazon looking to order directly from DJI store but cannot find it while searching. Could only find it through your direct link. Was looking for the non-combo Mavic Pro but will order combo if I have to. Thanks,

139 hours after "Payment confirmed". Still not shipped. No 4th blue dot. No tracking number. Just nothing.
Hurry up...the 18th January comes closer...

dutch726 Posted at 2017-1-13 12:07
They started my care today ... and I don't even have a SHIPPING NUMBER? So I will definitely be wasting days. Would love a response to this question.

yeah I need to contact them also as shipment is delay by custom and look like I don't get it until Monday  so I am out 5 days for it.  Every country it land I have an unexpected clearance delay, and I should have mine on Thursday.  DHL

Disane Posted at 2017-1-13 06:56
Now I know why FedEx is taking so long for our deliveries:
https://www.facebook.com/chp.truckee/videos/1852740468271249/

what a control!!! ouaw

Freaze Posted at 2017-1-13 12:18
wow dude, you should research a little better:

"Send an email to  and they will change it to the date you activate it."

I did. I responded to a post before I got all the way down. :S

If there anyone who wants one right away, there is a seller on kijiji selling the fly more combo for 1750$ Canadian. All you have to do is ask the seller to ship it FedEx and request to pay COD. That's a crazy deal, that works out to 1315$ US. I payed 2220$ Canadian for fly more combo plus I got a extra battery with it, so I got 4 batteries in total.

@all
DJI-Ken says very often that you should contact an Email-adress if you want infos about an order.
Is it worth of or will I just get the same info "Pending" in other/more words?

The 4th blue dot seems to be not true. I already have it and they said in chat that it will ship 31st. DJI-Ken, can you confirm this? I was told it will ship very soon....

chrisbrent Posted at 2017-1-13 10:54
Yes, some of it is out of whack, but some is justified. It was supposed to be first come first server, but there are people who ordered in December and aren't getting shipping status update while people who ordered on Jan 6th have their drones already. Everyone is just jumpy because DJI hasn't exactly excelled in delivering on their promises so far.

Those are the people I agree should be complaining.  Thats kind of my point.  A person complaining because they ordered 1/7 and got shipping message 1/10 and didn't have the tracking yet is beyond crazy.

AMarano Posted at 2017-1-12 23:19
ok so from what i gather if you ordered january 5th or after it takes 7 days to get shipped.

This isn't necessarily true. I ordered the 5th and had mine in hand in Texas on the 11th. Mavic only.

Scott.holtzman Posted at 2017-1-12 18:01
Received an email promising delivery by Jan 18.  Order immediately placed and payment confirmed Jan 5th.  Still on dot "3" "Payment Success"... Doesn't look good for promised delivery date...

Update:

This morning my order shows "Shipped" but no tracking yet.  Waiting the 24-48 hours for the tracking number to show up.  There's a slight chance they might make their promised delivery date of the 18th.. We'll see.....

I ordered my Mavic Pro - Fly More Package from Adorama.com on 11/28. Today I received a Tracking # and they have them IN-STOCK and Ready to Ship!

Good Luck

Over the past 10 days I've emailed online customer service and all 3 times I get no reply but for the automatic email from them stating my email has been received. Useless company.

Yosemite Posted at 2017-1-13 12:44
@all
DJI-Ken says very often that you should contact an Email-adress if you want infos about an order.
Is it worth of or will I just get the same info "Pending" in other/more words?

I emailed two days ago. No response.

dutch726 Posted at 2017-1-13 13:17
I emailed two days ago. No response.

You may as well email the cow in the back pasture. Chat is dashot. Dashot with an "i" rather than "o"

Disane Posted at 2017-1-13 06:56
Now I know why FedEx is taking so long for our deliveries:
https://www.facebook.com/chp.truckee/videos/1852740468271249/

That's a serious "wheel man" there!

Best Buy canada have fly more combo now!!!!

Carro Posted at 2017-1-13 13:42
Best Buy canada have fly more combo now!!!!

wayyy to much wasted on tax...i paid online on DJI and paid is USD...so saved some money..Sure atleast with best buy you will have it much sooner...

Just cancelled my order and purchased from digitalrev.com, for me in the U.K the fly more combo is the same price and had confirmation it will arrive Tuesday! DJI is terrible!

fans4e61dfe7 Posted at 2017-1-13 14:08
Just cancelled my order and purchased from digitalrev.com, for me in the U.K the fly more combo is the same price and had confirmation it will arrive Tuesday! DJI is terrible!

yeh, i think the days of me cancelling are almost there too. The next 72hrs is all im waiting for shipping.

DJI-Ken Posted at 2017-1-13 09:40
Please email  for shipping status.

Tried a couple times. It's like talking with a robot.

fans464c96e6 Posted at 2017-1-13 13:54
wayyy to much wasted on tax...i paid online on DJI and paid is USD...so saved some money..Sure atleast with best buy you will have it much sooner...

Yeah I got plymore combo and care refresh and total come to $1900 Canadian so I save almost $200 on it compare to bestbuy.

Order in 2016 I was 17 years old at the time
I was very patient and trained
waiting for the delivery .... fly safe

I ordered when Moses wstill wore short pants

Does Dji process order over the weekend or are they off those days in China too?

Hey guys. I got a fourth blue dot today, 1/13/17...Friday the 13th. There is, however, no tracking number yet. I don't think one will show any time soon. I have been following this thread for quite sometime and I have seen many different outcomes. The only consistency is inconsistency. I was checking the DJI Store iOS App for my status updates, but figured I would check through my computer, which I have done occasionally. The computer based website had the fourth blue dot....Yes!.... The app still had "pay confirmed" and shipping "pending", but I noticed at the bottom a "button" that said "TRACK" that I could not press, even though I tried to press it repeatedly, appeared. I had not seen that "button" yesterday. So I am thinking that the fourth blue dot has something to do with the button appearing in the app. Also, I believe that in some cases units are moving without tracking numbers being updated, probably due to the volume of units being shipped, or more non-sense from DJI. Anyway, I will continue to watch and see if I get any updates. Just to add to the database, I placed my order Dec.21,2016. I payed through Paypal on Jan.10,2017, my payment confirmed within minutes, but in my bank account the charge stayed "pending" for two days, then went through. I think that did not matter to DJI as I use a credit union and I believe that is just how their system shows it. So, today, Jan.13,2017, I got my "shipped" fourth blue dot, with no tracking yet. I know everybody is tired of this run around. I'll post again if I see a tracking number, or if the Mavic just shows up. Hang in there fellas.

Me again. I ordered the Fly More Combo, btw.

SanFranDad Posted at 2017-1-13 13:09
I ordered my Mavic Pro - Fly More Package from Adorama.com on 11/28. Today I received a Tracking # and they have them IN-STOCK and Ready to Ship!

Good Luck

Canceled DJI order and ordered from Adorama.  Site says in stock ready to ship.  I've ordered from them before and they were very quick.

how many days after TAKING the money from the bank/credit card, did it take for the mavic to actually ship? It's been three days for me since  money was taken, yet still stuck on 3rd dot.

Jdhelf Posted at 2017-1-13 12:22
Thanks for the direct link. I have been searching Amazon looking to order directly from DJI store but cannot find it while searching. Could only find it through your direct link. Was looking for the non-combo Mavic Pro but will order combo if I have to. Thanks,

Here is the link to just the Fly Less Mavic...   https://www.amazon.com/dp/B01M4J ... f_=v_sp_detail_page

fans464c96e6 Posted at 2017-1-13 15:46
how many days after TAKING the money from the bank/credit card, did it take for the mavic to actually ship? It's been three days for me since  money was taken, yet still stuck on 3rd dot.

My bank acct was pending the 10th and 11th, then went "out" on the 12th, and got my fourth blue dot, today the 13th.