Double Tap Posted at 2017-3-17 07:06
It will take 14 day to get my mavic. Checked shipping info and my drone is a day away from delivery. Unfortunately going into the weekend FedEx won't deliver tell Monday. I'm impressed on how fast my mavic made it here from China. Thanks Dji
Double Tap, that's awesome that your DJI order will be delivered to your home. What part of US are you from? I reside in concord, ca (near oakland, ca) which is really confusing since my order was shipped from their DJI warehouse (carson, ca) on March 3rd (LA county). My DJI order was at my local fedex location (March 7th on a FEDEX vehicle ready for delivery to my home) then suddenly FEDEX tracking halted. No further fedex scanning so I filed a FEDEX Trace with FEDEX to later find on March 13th, that my DJI order was recalled (on March 7th day of delivery) back to DJI (Carson, CA) and the tracking number was updated to a NEW tracking number which explains why I didn't know where my DJI package was. This information was confirmed by FEDEX and I'm still awaiting to understand why DJI recalled my package? I get different stories each time from DJI on to why my package was recalled. Stories, from not enough inventory, which is strange, to DJI online chat, not understanding why I didn't get all of my ITEMS since my order tracking number says "received" when in fact it was recalled and "received" back to DJI (carson, ca), because my order confirmation on March 3rd verified what was in the 2 separate orders.
In package 1- Mavic Pro fly-more combo, an extra intelligent battery, a remote controller monitor hood, care refresh (care refresh confirmation was supplied online not actually an item in this order)
Package 2- battery charging hub.
My order was being shipped in 2 separate packages which DJI did which was fine. The only package I received was my battery charger (package 2) which shipped march 8th (from Carson, CA) and was delivered to my residence (Concord, CA) March 10th.
Still no package 1 (DJI Mavic Pro fly more combo, controller hood and an extra battery). Online sales still hasn't given me a straight forward answer when all they need to do is verify all this my calling fedex and give them my FEDEX TRACE case ID or by simply looking in their system server to confirm all this nonsense and reship my order that i've been waiting for for some time now. It's frustrating! Always someone from DJI support telling me they'll ESCALATE my case to the proper department after they've already told me days ago that my case was already escalated. It's like going around in circles after first contacting them last week about this matter using online chat and via email. How many escalated departments does DJI have when in reality my case has been sitting in the online sales department for a while now still active. Either DJI support training needs to improve by giving all support techs real-time updated information on DJI users and their purchase products instead of passing US along from department to department or there isn't enough DJI employees to help support these after purchase issues. I appreciate all the help the DJI Forum moderators are doing for us all by trying to resolve issues we have. They should give you all raises because the help you provide is better than the online chat feature at times.