8BByCvKf190r
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Hi Mavic Forum,
A story about an exchange for those of you interested: I posted on mavicpilots about an error I was getting on my brand new mavic immediately after takeoff (on every flight ever). I contacted support immediately. After hours of troubleshooting over chat (including sending a video of the error) and being instructed to return the Mavic for exchange, I was told I would receive a replacement in 1-2 weeks. That was two weeks ago. When I checked in today, they confirmed that they had it and said a replacement is coming. "Maybe in 4-5 days" is what they said. So that means the full exchange time will be 3-4 weeks, once you factor in the slow shipping from the west coast to the east coast (assuming they use the shipping that they used for the exchange). I also asked if it would be a refurbished unit. The rep said that s/he didn't know. I sure hope it isn't. I ordered in the first 24 hours, and it looks like I won't have a Mavic until the beginning of December at the earliest. It'll be an even bigger bummer if it's refurbished. Just another reason to buy from the Apple store, if you still haven't bought from DJI. Live and learn ...
(Also, wouldn't DJI be hugely incentivized to provide at least as good service as their resellers? I assume they have a higher margin on direct sales, and they have to take back any returned stock from resellers, right? So what's the deal with the mediocre service?)
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