I sent my phantom in for repair and flight review. My unit has Ben repaired and returned. Now I can't access my flight log. I've logged out and back in, my account is Jumprun1 but it's coming up as Fanse3812651. Has someone accessed my account from DJI and not released it?

You mean the flight records, right?
You had already synced the records, and you could access to it before?
What the mobile device you are using? please provide us your app account, we'll help you check it.
Foe the second question, please try to change your nickname, you could check details here: http://forum.dji.com/thread-70494-1-1.html

Yes, I could access my flight records before. I synchronized my flight records, and had DJI support review them. Now every time I try to sync is says it failed. I'm using the same device I've always used, Android based system. NOTHING HAS CHANGED ON MY END. My account is Jumprun1 and when I post to the forum it's coming up as Fanse3812651. What are you seeing as my name when I post?

"Foe the second question, please try to change your nickname, you could check details here: http://forum.dji.com/thread-70494-1-1.html"
"Foe the second question, please try to change your nickname, you could check details here: http://forum.dji.com/thread-70494-1-1.html"

I did try, it didn't help! WHO REVIEWED MY FLIGHT DATA, ARE THEY FANSE3812651? ARE THEY, WERE THEY, LOGGED INTO MY ACCOUNT TO REVIEW THE DATA? COULD THEY, SHOULD THEY LOG IN AND THEN BACK OUT AGAIN. I FEEL THIS ERROR IS ON DJI'S END AND ITS NOT GETTING RESOLVED.

I've tried the forum, chat, phone supoort, and email...   Nothing, wow am I really disappointed with DJI, not to mention they had my unit for a month for repair and sent it back cracked and not working properly.

fanse3812651 Posted at 2016-11-27 14:37
I did try, it didn't help! WHO REVIEWED MY FLIGHT DATA, ARE THEY FANSE3812651? ARE THEY, WERE THEY,  ...

When you click on your avatar, go to settings, set a new avatar, and confirm it, do you get any error message? If so, would you please upload a screenshot?

fanse3812651 Posted at 2016-11-30 16:02
I've tried the forum, chat, phone supoort, and email...   Nothin ...

We feel very sorry for the inconvenience caused.
For the flight records, would you please check whether there are flight records file in your mobile device?
It should be saved here: /sdcard/DJI/dji.pilot/FlightRecordWe've escalated your RMA case, and will help you handle it soon.
Please click on "Reply" for further questions so that we could get a remind and reply you soon again.

DJI Natalia Posted at 2016-11-30 04:43
When you click on your avatar, go to settings, set a new avatar, and confirm it, do you get any er ...

Did this. No error message. Still showing wrong name in forum. Still can not sync records.

DJI Natalia Posted at 2016-11-30 04:52
We feel very sorry for the inconvenience caused.
For the flight records, would you please check whe ...

Yes there are flight records on my device. There are only recent flights since the unit was returned from being repaired. Why is there another name coming up when I post on the forum?

DJI Natalia Posted at 2016-11-30 04:52
We feel very sorry for the inconvenience caused.
For the flight records, would you please check whe ...

Yes there are flight records on my device. There are only recent flights since the unit was returned from being repaired. Why is there another name coming up when I post on the forum?

fanse3812651 Posted at 2016-12-1 19:16
Yes there are flight records on my device. There are only recent flights since the unit was return ...

Please go to http://www.dji.com/, and make sure you're signed in. Hover mouse over Avatar in top right corner to access drop down menu.  Path is:  HOME> My Account> My Profile  
As long as you don't need to change your Email address, you'll be fine!
You can logout and login again after changing it. If still the same case, please provide us the screenshot, thanks.

DJI Natalia Posted at 2016-12-2 13:47
Please go to http://www.dji.com/, and make sure you're signed in. Hover mouse over Avatar in top r ...

Okay, I logged in via the website instead of the app and changed my name, password and avatar. This seems to have worked for the forum but but the flight records still won't sync.

DJI Natalia Posted at 2016-12-2 13:47
Please go to http://www.dji.com/, and make sure you're signed in. Hover mouse over Avatar in top r ...

Okay, I logged in via the website instead of the app and changed my name, password and avatar. This seems to have worked for the forum but but the flight records still won't sync.

Jumprun1 Posted at 2016-12-4 12:49
Okay, I logged in via the website instead of the app and changed my name, password and avatar. Thi ...

Please provide us your APP account e-mail address, we'll try to sync it on our end.

DJI Natalia Posted at 2016-12-4 22:48
Please provide us your APP account e-mail address, we'll try to sync it on our end.

App I'd is jumprun1 and email is jumprun1@hotmail.com

Jumprun1 Posted at 2016-12-6 11:39
App I'd is jumprun1 and email is

We tried to sync it on our end, there is no problem, please refer to the screenshots:
Would you please login your APP account in another mobile device and try again?

DJI Natalia Posted at 2016-12-6 14:16
We tried to sync it on our end, there is no problem, please refer to the screenshots:
Would you please login your APP account in another mobile device and try again?

Every time I sync I get a message that it failed. Those logs are only the records since I got the unit back on Nov. 21, 2016. Where are all the records BEFORE THAT? For example the flight that was reviewed by DJI when it crashed!

DJI Natalia Posted at 2016-12-6 14:16
We tried to sync it on our end, there is no problem, please refer to the screenshots:
Would you please login your APP account in another mobile device and try again?

Every time I sync I get a message that it failed. Those logs are only the records since I got the unit back on Nov. 21, 2016. Where are all the records BEFORE THAT? For example the flight that was reviewed by DJI when it crashed!

Jumprun1 Posted at 2016-12-9 07:37
Every time I sync I get a message that it failed. Those logs are only the records since I got the unit back on Nov. 21, 2016. Where are all the records BEFORE THAT? For example the flight that was reviewed by DJI when it crashed!

Please try another device and login your account and check again whether you can sync it successfully or not.