I bought an Osmo Plus that I returned after 5 days and I can not get a refund.

I no longer have a camera and I no longer have my money 853€!

It's really not serious about DJI!

Am I obliged to go to court?

Is there anyone here who can unblock the situation?

I was told that they were going to pay me back but nothing was happening.

PS: See my communication with Lily (DJI Online Store).

I also bought an Inspire 1, I'm starting to wonder if I have chosen the right company to trust ..

Sorry for my english.

Thank you.

I'm sorry you are experiencing difficulties, Orlando.
Could you please provide me with your order number?
I'll help to look into it.

I AGREE ORLANDO! I was thinking about investing in The Inspire 2 AND Mavic several months ago when I read about them coming out.  I purchased a Phantom 3 just to try out the brand.  I haven't worked with DJI before, but I have heard good things.  I've owned the Phantom 3 for a couple months, and flown it maybe 10 times.  I have flown it few times because I find conecting to the app on my phone to be a HUGE PAIN! I have spent at least 10  to 15 min at times Turning off the system, back on, disconnecting to the wifi signal and reconnecting before the two finally connect.  REDICULOUS!  I have also read that I am not the only one with this issue.  During a practice flight today, I lost my camera signal while flying not even 25 yards away.  Losing the camera during a turn; I didn't have the depth perception needed to complete the turn without running into a tree.  The drone appears fine, and still flies ok without any issues.  However, I have never regained the signal from my camera.  I tried updating the firmware this evening, and its been trying to update for almost 30 min now.  It is stuck at 16%.  My battery on the drone isn't going to last much longer, and its going to die during update so who knows what this will do! I also ordered the Mavic 2 weeks ago, even though I wasn't that happy with the Phantom 3.  I couldn't resist the size convenience of the Mavic after seeing the reviews.  However, now I haven't received the Mavic, and they are unable to tell me when I may get it.  THIS IS COMPLETELY UNPROFESSIONAL, AND IF I WERE TO RUN MY COMPANY LIKE THIS MY CLIENTS WOULD DEMAND MONEY BACK AND RUN.  Thats what I want to do, unfortunately they say I cant.  So, I have a phantom 3 that won't work, and spent over $1200.00 on a Mavic that they tell me I may not recieve for 2 months.  I think I am done with DJI.  TOTALLY UHAPPY CUSTOMER!!

DJI Mindy Posted at 2016-11-25 02:37
I'm sorry you are experiencing difficulties, Orlando.
Could you please provide me with your order nu ...

Hello Mindy,

Thank you for your help, i need my money...
My order is 032110796851.

Best regards,
Orlando

JKPhoto Posted at 2016-11-25 13:59
I AGREE ORLANDO! I was thinking about investing in The Inspire 2 AND Mavic several months ago when I ...

Could you please clarify which Phantom model you have?
Phantom 3 sta, adv or pro?
And what's the current firmware version of the RC and aircraft?
Please try to format the SD card and do the update again.

Orlando 2 Posted at 2016-11-25 15:59
Hello Mindy,

Thank you for your help, i need my money...

I've pass it to our pre-sales team.
They will help to handle it.

Very nice!

DJI Mindy, Thanks to your intervention, I received my refund.