Hello,

I live in the UK and requested a return address over a week ago (before i had even received the Osmo Mobile). I have sent multiple e-mails and STILL havent received a return address.

I am aware of my rights under the Distance Selling Regulations and feel like DJI are trying to prevent me from returning the item on time.

This is a great concern as I have also spent £1100 on a Mavic Pro and I have received no information on its delivery despite multiple emails yet again. This fills me with very little confidence in the warranty I paid extra for if im not even able to return a simple item.

Please advise on what i can do. It should NOT be this difficult to return an item.

Order Number - 0448263084937

May I know where you bought Osmo Mobile? from DJI online store or an authorized dealer.
Would you please provide us your ticket number? we'll help you escalate it.

Yes from DJI directly see my order number in my previous post.

Order number - 0448263084937

#349865

fanscf670a0d Posted at 2016-12-5 17:06
Yes from DJI directly see my order number in my previous post.

Order number - 0448263084937

Thanks, we'll help you handle it soon.