avendlerdp
lvl.1
United States
Offline
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Hello-
Using Ronin with Arri Alexa and prime lens. It's a heavy package but we have been carfully balancing it and have had good results. Yesterday we experieced a full failure of the tilt motor and I am hoping we can fix it without sending the unit back for service.
When powered up, the pan and roll motors act normally but the tilt motor is very weak and shows 100% power on the Assistant viewer if the camera is moved at all. When the tilt motor stopped working it felt slightly warm to the touch but not hot. There was no humming or shaking of the unit before the failure and the power numbers were under 10% in normal conditions. The other motors behave noramally. Stiffness on all axis was set to around 45 to 50 depending on conditions and use. We have tried re-tuning and re-booting the unit many times without any change in behavior. It seems like the tilt motor is getting power but just has no strength and can't hold the camera or move it.
Any help would be appreciated.
Thanks
Alex Vendler
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