Fidimusic
Austria
Offline
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charding Posted at 2016-12-27 16:49
After having really bad experiences with online chat support and phone support, I have created a ticket and am sending mine back for repair. I have to say, I am disappointed in the process. I understand sometimes there are manufacturing defects, but my experience trying to get an exchange or repair done has so far been confusing and aggravating. After paying $1300 and waiting patiently for 8 weeks, my defective Mavic should have been dealt with quickly and painlessly. DJI should have, like every other respectable high tech manufacturer, emailed me a shipping label and shipped me a replacement as soon as they received it. Instead, I had to go through a time wasting process dealing with online chat, then take it upon myself to create a support ticket and send it in for some ambiguous amount of time to REPAIR it. I shouldn't have to be repairing it. For what I paid and how long I waited, receiving it defective should get me a new replacement within days. Just my 2 cents. I should say I am impressed with the rest of the build quality of the Mavic.
yes, i totally agree with your opinion. Email support was useless in this case, they said that i have to send the mavic back to get it repaired after 2 month waiting cause of the delayed delivery. Please DJI Mindy, anything new from the Flight Logs? I hope that its only a software error/sensor failure and i hope that i dont have to send this great drone back to wait another month to get it repaired... |
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