Hi Purchased the mavic pro , after the firmware update , had a fly with it , and it just moved by itself and it to a tree , i was only about 1.5m high as i was testing it out ,

When pick tne drone up andnstarted to fly it again the camera is working fine however the gimbal is not working at all , closer inspection i noticed the flat cable is snapped  

I have dji refresh ,,i have emailed dji and also filled out the online forms , but am yet to get any instructions

Please advise as lack of DJI customer service , considrering i have paid for priority  service as part of the dji refresh is very disappointing

My contact details are jason@jjc.com.au

Very sorry that you're experiencing difficulties, your case has been escalated, we'll help you handle it soon.