I´ve a problem with DJI Osmo+ (plus version). In recorded video, no matter the quality, resolution, focus or zoom, always show in the same place a kind of small circle with artifacts, blurry and some eventually with different colors (not dead pixels, it seems more than defective pixels area, at all). It´s particulary upset in movements, more than static takes. Could be a sensor problem?
Advise: white dots highlight the issue, doesn´t show in original footage.
Hi, they are very tiny so I don't think the repair center will accept it. But you said it's more obvious in video, can you upload a short clip to Dropbox or Google Drive and share it? Thank you.
DJI-Thor Posted at 2017-1-2 23:57
Hi, they are very tiny so I don't think the repair center will accept it. But you said it's more obvious in video, can you upload a short clip to Dropbox or Google Drive and share it? Thank you.
Here it´s the link to video footage showing the issue. It´s particularly annoying as could appear in bride´s face in a wedding, for example, beeing unaceptable for my job purposes. I usually resample from 4K to 1080 to rescale and zooming, like many editors do, and this way the bubble of blurry pixels is more evident and makes footage unusable. I´m an experienced videographer with many years using different camcorders and never saw something like this without right to warranty coverage...
This seems to be the dirt in the lens, you can wipe off the surface of the lens, to see whether there is any problem.If there is, may be dirt inside the lens or sensor surface, need to send the camera back to the DJI service.
Finally, I´ve sent the Osmo+ to DJI warranty service for EU, in Netherlands. I´m very happy: very fast service (only one week), and they gave me a brand new gimbal+camera unit, and a 16gb micro-SD card too!! Fast and great service from DJI Europe!
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