fansdf3bb40a
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DJI Has had my drone since December 2, It was supposed to have been escalated to a supervisor a month ago.
My reference is
CAS-327803-X0F0P1 CRM:0001000271035I've spoken to Florenz, Lau (who told me my case was forwarded to a "Special Team" who would answer me within 48 hours and didnt), Rhonda, and now Myra 12 days ago. All keep giving me the runaround and none have resolved my complaint. Meanwhile, I keep getting payment notifications and just got a final notice 2 days ago and dji is threatening to send my unit back to me unrepaired.All I'm asking for is a resolution to my case. Surely a supervisor or manager at DJI can look at my case and give an answer. As I previously stated to the 4 other people I've been passed around to at DJI, this unit has worked eactly 1 week out of the year and a half I've owned it, was sent for repair once and never fixed by dji, and has been the worst experience I've ever had with owning a product from any manufacturer. It's a $2000 paperweight now worth nothing because it doesnt work and dji customer service wont resolve my case and wont even answer my emails at this point. I've sent 2 emails to DJI in the last 2 days with no response, and 2 emails to dji's usa service email address with no response. Nobody has talked to me in 2 weeks despite assurences they would. Could a DJI management/supervisory level employee at the repair center please help. I'm sorry I need to go and post this on your public forum but I have no choice. At this point I will never buy another DJI product ever again. I have a $2000 paperweight that doesnt work and am speaking to a service department that seems hell bent on ignoring me
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