Sorry for the trouble caused, we're working on it now and will get it fixed soon.
If you cannot purchase DJI Care Refresh since activation time has been over 48 hours caused by a system error, please feel free to send an e-mail to djicare@dji.com with your aircraft SN, and let us know your ticket number, we'll help you follow up the case.
DJI Natalia Posted at 2017-1-5 19:40
Sorry for the trouble caused, we're working on it now and will get it fixed soon.
If you cannot purchase DJI Care Refresh since activation time has been over 48 hours caused by a system error, please feel free to send an e-mail to with your aircraft SN, and let us know your ticket number, we'll help you follow up the case.
I was finally able to get it all processed. Thank you.
Another Member Posted the Prices for replacement ... I think it is a little over priced when your buying another warranty on top of your existing 12 months overlapping in the same 12 months
It's called DJI Care Refresh and can be found here for the Mavic
The first time replacement fee is $79 and the second is $129
The Inspire 2
The first time replacement fee is $209 and the second is $329
The Inspie 2 Care Refresh does NOT include the cameras. They are additional:
The DJi Zenmuse X5s
The first time replacement fee is $149 and the second is $219
The DJi Zenmuse X4s
The first time replacement fee is $49 and the second is $69
With DJI Care Refresh, you always have the option to simply pay for the repair and not use the replacement......
nazar404.yahoo Posted at 2017-1-7 16:19
I am Thinking about purchasing the Inspire 2 with the X5S, DJI Care Refresh plan states Two replacements in One year for a small fee?
If I am reading this correctly the Small Fee is additional to the other two separate Fees one for the Camera and the other for the Inspire 2.
DJI Natalia Posted at 2017-1-8 03:04
Please open this link: http://www.dji.com/service/djicare-refresh/info#s4
Then go down this page to "terms of service"--"Ⅶ.Replacement Fee", you will get the details.
Up to how long after initial purchase of the equipment can you buy "refresh"?
So you purchase the DJI care refresh and then IF you need a replacement you pay the fee at the time the replacement is needed? So there is no extra up front fee to qualify for the replacements you just have to purchase the refresh?
ironpeddler Posted at 2017-1-8 09:22
So you purchase the DJI care refresh and then IF you need a replacement you pay the fee at the time the replacement is needed? So there is no extra up front fee to qualify for the replacements you just have to purchase the refresh?
You only need to pay for Refresh once, upfront, then you can pay the replacement fees if you need a replacement.