Hi,

I've been troubleshooting my P3S with live chat for a number of hours tonight, with no resolution.

It's been reccomended that i send my unit in for analysis, can anyone help out on how i would do this from the UK?

Many thanks.

Hello morganste86, we can help you to create a case.
Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support".
Case illustration:
Country:
Full name:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link for your case:

DJI Mindy Posted at 2017-1-6 18:49
Hello morganste86, we can help you to create a case.
Please send an e-mail to  with the following info, the subject should be " Forum support".
Case illustration:

Thankyou Mindy, i will do this right away.

I must say how dissapointed i am that i have spent all this money for me to have to send the unit back. i would expect for the premium price we pay for things to work properly out of the box.

Now have a case number of 387655

Can you possibly make sure this is resolved in a timely manner?

morganste86 Posted at 2017-1-7 04:58
Thankyou Mindy, i will do this right away.

I must say how dissapointed i am that i have spent all this money for me to have to send the unit back. i would expect for the premium price we pay for things to work properly out of the box.

We understand how frustrated it must be and will take care of your case.
We'll send you an e-mail with the case number and instruction to send it in.