Dear customers,

DJI GO and DJI Assistant 2 currently may not be logged into due to the server update.
We are actively working to solve this issue. We will let you know when a solution is in place.
Thank you for your patience as we sort this out.

DJI support

Thank you, I thought my new mavic was a lemon. Hope to get it updated soon. If I just recieved it is it ok to fly on the firmware that it already has installed?

My problem is about this ? https://forum.dji.com/forum.php? ... mp;page=1#pid636946

hello, has this issue been solved yet as it's 13+ hours old? I need to update my firmware because since the failed firmware update of this afternoon (5 hours ago) I get a message saying inconsistant firmware.
I don't want to fly like that. thanks for your help

Hi everyone!

I found a solution to the problem.

Please follow the following steps, some steps may not be necessary however It resolved my issue so just do it.

*my issue being that 1. I couldn't log into the DJI assistant 2 on my Mac (password not recongised), and 2. my Mavic would flash yellow constantly and not connect to my remote controller.

STEPS

1. Insert factory micro sd card.

2. On the drone (same location as the sd slot) I placed it in RC mode. (not sure if that will make a difference)

3. I downloaded the DJIGO (NOT THE DJIGO4 - even though in the description it says its designed for Mavic) Just use the original app from the App Store or Android as it will detect it.  (make sure you log into your account) once that is done, close the app.

4.Make sure the that the gimbal clamp is removed! (this is very important) secondly fold out your propellers (not sure if that will Make a difference)

5. Connect your mobile device to the remote controller, then power on, than power on the mavic. Open the app (it will connect everything now)

6. follow the prompts and it will allow you to update the firmware for the controller and the mavic.

PROBLEM SOLVED!

Btw I just purchased the Mavic yesterday. I tried a million things and this worked for me. I hope this helps others too.

P.S BE SURE TO PUT BACK TO WIFI WHEN READY TO FLY. Also it flashes yellow and gives a code 200 error, it means you need gps receiption. So move locations.


- Maximillion Media

This is still not working. Cannot login to DJI Assisstant 2 regardless of what's connected.

... Can we have an update please?

STILL not working. So tired of DJI problems... Gotta work!!! Why make things need an upgrade if they are working flawlessly for months then BAM bricked for no reason. Changed my password over and over, then says it's wrong.

Getting beyond a joke now people!

One of my batterie have Authentication failed is it linked to this sever issues?

It's back up, for anyone following this post.

fans7b71714d Posted at 2017-1-7 18:49
It's back up, for anyone following this post.

Thanks for that - I am following and it's appreciated

fans7b71714d Posted at 2017-1-7 18:49
It's back up, for anyone following this post.

Thanks for posting

Jeromeo Posted at 2017-1-7 17:46
One of my batterie have Authentication failed is it linked to this sever issues?

Jeromeo, what's your aircraft model and firmware version?
You noticed this error after a firmware upgrading or something else?
Please help confirm the battery SN, thanks.

DJI Natalia Posted at 2017-1-7 22:43
Jeromeo, what's your aircraft model and firmware version?
You noticed this error after a firmware upgrading or something else?
Please help confirm the battery SN, thanks.

Thank natalia.It s a Mavic.
I also opened a new theard on  the mavic page.
Mavic page

Batt serial  093ADBF0310HXH.

It was working on the DJI app for a while yesterday and then it stopped downloading so I switched to the DJI ASSISTANT on my PC, and that didn't work either (USERname/Password Bad? error ).  

Glad it's working now. I upgraded firmware using my PC!

Jeromeo Posted at 2017-1-7 22:52
Thank natalia.It s a Mavic.
I also opened a new theard on  the mavic page.
Mavic page

Thanks, we've replied in your another thread as well, please let us know for any further questions.