Broken SD card latch. Swift no question repair. Brilliant.

Thanks for your positive feedback and support, we're glad to hear it's sorted out, enjoy it and please feel free to contact us for any further questions!

CAS-382906-L5Y7X9

What's the hold up on mine? I been waiting for five days now to see the pay button to pay so I can get my drone back in a timely manner.  

The phone service.  You all need more operators.   

I'm not too happy with having to wait this long.  I've seen many other complaints on this.  I hope I didn't make a mistake buying your product.  

CAS-382906-L5Y7X9

Then to make it worse. I was caller number 6 after waiting since caller number 21.  You know that's a long time, but the music stopped and it hung up on me!! Now I'm caller number 16!!!!!

fans16cfe15f Posted at 2017-1-13 12:52
CAS-382906-L5Y7X9

Then to make it worse. I was caller number 6 after waiting since caller number 21.  You know that's a long time, but the music stopped and it hung up on me!! Now I'm caller number 16!!!!!

Thanks for bringing this to our attention, maybe it's caused by system problem, I'll inform our related department to check it.
May I know you've got it sorted out or not? we'd like to help you.

Hi DJI Natalia

Im having quite a bad customer service experience after having bought a faulty phantom 4 at the end of december.
Ive written the whole story in a ticket: nr: 394895 on friday.
Since of now, I haven't gotten a response. How long does this usually take?

Greetings.

Unsx

UNSX Posted at 2017-1-16 08:17
Hi DJI Natalia

Im having quite a bad customer service experience after having bought a faulty phantom 4 at the end of december.

Unsx, very sorry for your unpleasant experience, we checked your ticket number, our support had replied you with the information needed, please feel free to reply the e-mail and we'll help you handle it.

UNSX Posted at 2017-1-16 08:17
Hi DJI Natalia

Im having quite a bad customer service experience after having bought a faulty phantom 4 at the end of december.

The response to you below sounds like they believe it all your it's your fault.. that's shows everyone what's wrong with Dji customer service and why people say they aren't up to par.