Batterie authentification error cannot take of.
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1645 11 2017-1-7
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Jeromeo
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Flight distance : 103369 ft
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  1#
Cannot take off
One of my batterie doesn't work.

I tried to refresh FW with DJI assistant but no luck.Twice I got mismatched FW version and battery tried to update but still the same.
Batt n.1 no issue
Batt n.2 did have the same warning but eventually worked after few reboots.
Batt n.3 still the same after lot of attempts. Still powering Air Craft and it is fully charged.
Ps: back light is flashing red fast non stop






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2017-1-7
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Jeromeo
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Flight distance : 103369 ft
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  2#
Here is a screen shoot of error
Screenshot_20170108-105303.png
2017-1-7
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DJI Natalia
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  3#
Jeromeo Posted at 2017-1-7 22:33
Here is a screen shoot of error

Please help confirm your battery SN, may I know where you bought the batteries?
2017-1-8
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Jeromeo
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Flight distance : 103369 ft
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  4#
DJI Natalia Posted at 2017-1-8 00:03
Please help confirm your battery SN, may I know where you bought the batteries?

Serial number 093ADBF0310HXH
It was part of combo fly more. I bought it through a big australian retailer JB-Hifi.
2017-1-8
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Jeromeo
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  5#
Serial numberI also synchronize my flights.
Screenshot_20170108-181022.png
2017-1-8
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Jeromeo
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Flight distance : 103369 ft
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  6#
DJI Natalia Posted at 2017-1-8 00:03
Please help confirm your battery SN, may I know where you bought the batteries?

I also tried to downgrade FW. But no changes. Looks like faulty battery.
2017-1-8
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DJI Natalia
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  7#
Jeromeo Posted at 2017-1-8 15:04
I also tried to downgrade FW. But no changes. Looks like faulty battery.

Jeromeo, thanks for your update, if downgrading makes no sense, please feel free to get in touch with our tech support via support@dji.com to send it in.
2017-1-9
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Jeromeo
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Flight distance : 103369 ft
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  8#
DJI Natalia Posted at 2017-1-9 01:57
Jeromeo, thanks for your update, if downgrading makes no sense, please feel free to get in touch with our tech support via  to send it in.

Yes thanks I did but I have no answer at this time.
2017-1-9
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DJI Natalia
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  9#
Jeromeo Posted at 2017-1-9 12:02
Yes thanks I did but I have no answer at this time.

What's your ticket number? we'll help you check it and follow up the case.
2017-1-9
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Jeromeo
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Flight distance : 103369 ft
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  10#
DJI Natalia Posted at 2017-1-9 23:50
What's your ticket number? we'll help you check it and follow up the case.

[CAS-401540-W1P3Q9]  But I don't know if I have to send everything or just faulty battery
2017-1-10
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DJI Natalia
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  11#
Jeromeo Posted at 2017-1-10 00:59
[CAS-401540-W1P3Q9]  But I don't know if I have to send everything or just faulty battery

Please just send battery in since aircraft and remote are working fine.
2017-1-10
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Jeromeo
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  12#
Ok thanks. It's done. We will wait and see now.
2017-1-10
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