Hello DJI support,
I posted this thread on the mavic forum topic but haven’t received a response. Also sent an email (398849) with no response.
I hope that at least here you would provide with an answer.
I received my Mavic pro from DJI online store yesterday. (bought the basic package, 2 batteries) I also purchased the DJI mavic refresh
First issue
I started with charging the battery that came within the mavic once i opened the package. In about 30-40 min it reached 3 green blinking lights and for the next hour it remained 3 green lights blinking without charging all the way to the 4 green light dot.
I tried to switch it on and off and then to recharge again, ive tried more electric sockets in the house and its the same. I tried to use the battery with the mavic just to lower it towards 15% and to try again and it still only reaching 3 blinking green dots (about 60% power) and stay like that.
Also there was no indication that the battery needed an update. (when charging, the remote everything is fine and the other batteries are also reach full charge so i know it’s not a charger issue but a battery issue and seems to be defect)
Second issue:
I’ve tried to calibrate the sensors using DJI assistance II.
I plug the mavic to the computer, DJI assistance recognize the device, i go to calibration tab and the "start calibration" button is grayed out and there a small yellow triangle with a message next to the button –“please reboot your device”. I rebooted maybe 7-10 times and no change. Also, although I already had the up to date firmware version already installed, I refreshed and reinstall the last firmware version and then tried again with no success. I tried to un install the assistance II and reinstall, i tried to use different computer and no luck.
I wouldn’t want to fly the mavic with no calibration to the sensors and I don’t know if I have faulty sensors
Please Advise DJI support.
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