tomanc
lvl.1
United States
Offline
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DJI Natalia Posted at 2017-1-18 19:52
Very sorry to hear about your crash, you can send it in with the original box, and our engineers will help you analyze flight data if it's not damaged and let you know the result.
Besides, would you please provide us your case number? we'll check the e-mail and would like to improve it if the instruction is not clear enough, thank you for your support!
The case number is CAS-413171-R4Y8S2. I was only emailed the UPS label and was not able to access the receipt. Can you please send me a copy of the UPS label and return receipt? The drone has been shipped already. Thank you.
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