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DJI go 4 crashes constantly, Android 7.1.1
1739 18 2017-1-25 04:43:03
alirz5
Intern Pilot
Flight distance : 168320
Canada
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I have a Nexus 6p. Fully stock running Android 7.1.1
Yesterday I received my mavic. Hooked it all up and DJI go 4 crashed every single time I opened it right after displaying the main splash screen...
I u insltaeed and reinstalled it but it still crashed.
I then rebooted the phone and the app did start the. However I'm concerned with the stability of the app and it crashing during flight....
2017-1-25 04:43:03
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alirz5
Intern Pilot
Flight distance : 168320
Canada
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Just saw the reviews of the app on Google play store. eceeysingle person there is also saying the same thing that it crashes...

DJI when are you going to fix it? How are we suppose to use it to fly the mavic if the app won't even open.
2017-1-25 04:46:35
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WrightCoast
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United States
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same here, saw the notice pop up the other day so I switched to Go4 and it crashed everytime I used it,
2017-1-25 05:09:33
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Tharg (from the
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United Kingdom
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Try turning Auto Rotate Screen off on your device - see if that solves it.

DJI coding chimps with sloppy coding again
2017-1-25 07:45:35
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Miguel_R
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Hey i had that same issue with my nexus 6p.Below is a video that helped me resolve the issue hopefully it helps you as well.  
2017-1-25 10:17:08
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fans464c96e6
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Canada
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Tharg (from the Posted at 2017-1-25 07:45
Try turning Auto Rotate Screen off on your device - see if that solves it.

DJI coding chimps with sloppy coding again

Thanks I'll give this a try.  From my testing i also notice this infact might be related to the rotation off the application at launch
2017-1-25 17:45:37
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fans464c96e6
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Canada
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Miguel_R Posted at 2017-1-25 10:17
Hey i had that same issue with my nexus 6p.Below is a video that helped me resolve the issue hopefully it helps you as well.  https://www.youtube.com/watch?v=LuLhpRtOeQc

Ok.. now that's interesting. I'll give this a try but what's the reason this prevents the crash? What's the source of this solution, any idea? Thanks
2017-1-25 17:45:39
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Miguel_R
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United States
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fans464c96e6 Posted at 2017-1-25 17:45
Ok.. now that's interesting. I'll give this a try but what's the reason this prevents the crash? What's the source of this solution, any idea? Thanks

i'm not sure but i think it has something to do with the app native resolution. But after I made the changes i haven't had any more problems.
2017-1-25 18:31:26
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Jenee 2
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Flight distance : 46403
Australia
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I have a different smartphone but when it was updated to Android 7.1.1 the same thing happened to me. The fix is to always make sure you hold the phone in portrait until you tap on Go Fly and then you can turn to landscape. This has always worked for me.
2017-1-25 20:16:24
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tigerdim
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Flight distance : 13696
Hong Kong
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I have to keep the phone in portrait mode when I open the app. Once I'm past the opening screen I can turn the phone. No crashes after that. If I open the app in landscape it crashes right away
2017-1-25 22:26:24
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fans83967f61
Beginner
Germany
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Got my Mavic today, installed DJI GO 4 on my HTC 10 (no nougat yet). I could fly for a few minutes, than the app told me it had lost connection while the controller remained connected. The only thing to get it working again was to close the app and reopen it. Hope this will be fixed soon...
2017-1-26 05:46:06
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fansfdb3ff82
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United States
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Same issue here...Following...
2017-2-27 12:06:54
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fansfc205fd5
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Flight distance : 1252
United States
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I'm also running a Nexus 6P (7.1.2 beta) with my Mavic Pro, and I'm seeing an issue in flight where the phone's live feed freezes. The entire screen, the phones lock button, and volume buttons are  unresponsive. This forces me to reboot the phone while in flight.

Has anyone else had this issue?

2017-3-20 18:22:03
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revdrizza
Beginner
United States
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The DJI Go 4 App on my Galaxy 7 Edge keep crashing mid flight... Why is that happening?
2017-4-16 15:48:52
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fans8ffffb8d
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Flight distance : 104011
United Arab Emirates
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@dji why is this happening.  Both DJI Go and DJI Go 4 are crashing.  I have a Phantom 3 Adv and a Mavic Pro.  Both are grounded now!  This is not cool!!! I have a Samsung Galaxy S7 Edge with Android 7.0  I do not recall doing any upgrade since I flew the Mavic last week!
2017-4-22 22:37:45
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twarg
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Sweden
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fansfc205fd5 Posted at 2017-3-20 18:22
I'm also running a Nexus 6P (7.1.2 beta) with my Mavic Pro, and I'm seeing an issue in flight where the phone's live feed freezes. The entire screen, the phones lock button, and volume buttons are  unresponsive. This forces me to reboot the phone while in flight.

Has anyone else had this issue?

I have exactly this issue on mt 6P on 7.1.2.
2017-4-23 00:02:26
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Dronoob
Student Pilot
Flight distance : 35409
Germany
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fansfc205fd5 Posted at 2017-3-20 18:22
I'm also running a Nexus 6P (7.1.2 beta) with my Mavic Pro, and I'm seeing an issue in flight where the phone's live feed freezes. The entire screen, the phones lock button, and volume buttons are  unresponsive. This forces me to reboot the phone while in flight.

Has anyone else had this issue?

Yes. And I had this back in December and I still have this with the latest version 4.0.6. There was no improvement wrt stability in the last months. It seems that DJI is ignoring hundreds of comments in Play Store that all go along the same lines. Great product, bad Android app.

For me, DJI Go 4 crashes when the RC connection to the drone is bad. I can turn on wifi, BT, mobile connection on the phone and the app crahes about every 3 seconds. If I turn all this off (flight mode), the app is more stable but still crashes every now and then. This usually happens right when the app is started or a few moments later.

From time to time the app goes bananas. Android says "App does not respond, wait or kill?" but then the whole device is not responsive anymore. Restart required. This is especially nasty when the app is in a flight mode like POI, that does not allow you to fly the drone. It is bad because the flight mode cannot be canceled using the pause button on the RC! You can only pause the flight mode.

I really do not understand why DJI does not fix those crashes. Even users with supported devices have reported them. And they have been reported months ago.

Here the last reviews from play store in German:

* Does not work on S7, crashes
* Does not work on Acer (Android 6), crashes
* Crashes after a few minutes
* Crashes immediately, can't use it
* Connection issues on S6 and S2 tablet
* App freezes, does not start anymore. Using litchi now.
* Crashes immediately
* App does not start at all
* Iconia Tab --> App works without problems
* Crashes on S8
* Crashes, unusable on S7
* Crashes on S7

And this goes on and on ...
2017-4-23 00:29:53
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Danny-B-
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United Kingdom
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I downgraded my S7 edge to Android Marshmallow and it works flawlessly. I'll wait till its confirmed working fine on Android 7.0 before i upgrade again.
Mine would let me fly for around 5 minutes then it would start to get unresponsive and eventually stop responding at all.
2017-4-23 01:47:01
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Slayne
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Switzerland
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Same issue with my Nexus 5X, also running Android 7.1.2 : 2 complete crashes yesterday. Phone was completely unresponsive, I add to reboot it.
I have some doubts if it's connected to screen rotation ... next time I will lock the screen in landscape mode and see if it works better.

3 days ago
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