Is support closed or does it just take a while to get a reply from e-mail support? I e-mailed support on the 21st and haven't received anything other than a confirmation that my e-mail was submitted successfully. I got an e-mail request number too: 403987. My e-mail request is directly related to a repair case that I have opened (CAS-420687-Q7X9R3). I have questions for the flight data analysis team that I would like answered before sending in my P4 and risking getting charged for something that may be covered due to an obstacle detection malfunction.

Are there support hours for this forum too? I've been grounded for nearly a week and that's just in waiting for a response. Repair comes after response...I'm pretty upset about contact attempts through e-mail and chat and just getting silence.

Sorry for the trouble. I'll help to escalate the case for you. As for data analysis, it's better to send it in first. Our engineers will help to analysis the flight data inside the aircraft and let you know what could have caused the issue.

Would you please also provide an update on order 0019841743740? It's been sitting with no updates for a week now. Has it shipped? If not, when will it?

colo-p4pilot Posted at 2017-1-26 04:45
Would you please also provide an update on order 0019841743740? It's been sitting with no updates for a week now. Has it shipped? If not, when will it?

Never mind on the order update...I cancelled it. 1-3 days apparently means nothing. I found a local store with all the parts I need.