WOW!!!   Here is my chat log from DJI today.  It was like being on cyber hold for 20 minutes.

17:07
Hazel
hi

Hello

I am having the Firmware \ App issue with my Phantom 3 standard

17:09
Hazel
What happened?

17:10
After getting a upgrade to the Go app and firmware the device keep loosing signal then trys to return home.

17:13
Hello?

Hazel
Still

Hazel
here

【System Message】Dear customer, the chat will be ended in 5 minutes if we don't receive a response from you.

17:17
ok I getting chat will end. any comments, suggestions....????

17:18
Hazel
Sorry

Hazel
Please do make sure to keep the window active other wise the system will close the chat

I'm confused are you tech support?

17:20
Hazel
This is tech support

OK any suggestions for the issue?

17:22
Hazel
Have you tried flying in different locatinos?

Hazel
*locations

YES
I have resinked the controller several times
Reinstalled the go app several times

17:24
tried different firm aware versions
nothing is working.

17:30
?

17:35
OK then. Thanks for nothing.

Joe, sorry for your unpleasant experience. May I know what e-mail address you used to contact our chat support? Maybe it's chat system error, we will inform our IT team to check it and get it fixed soon, thank you again for bringing this to our attention.
For the issue you reported, please check the firmware version on "about" page through app firstly.
What mobile device you're using to connect aircraft?
Please make sure you adjust antenna to the optimal range during the flight and fly it farther firstly then higher.

If it helps any Joe, I was on hold for over 3 hours waiting to talk to them about my issue. Then I was on the chat with them for another 3 hours constantly being ignored, disconnected, and passed around. I am starting to accept that THIS IS DJI and they're okay with that because they already have your money. So all I can pray for is that my product works and last forever, because I know the moment I have to ask for help.... or something breaks and/or malfunctions... I'll have a better chance in finding BIGFOOT before getting help, from what I've read. Good luck Joe.

Ranze Posted at 2017-2-4 22:54
If it helps any Joe, I was on hold for over 3 hours waiting to talk to them about my issue. Then I was on the chat with them for another 3 hours constantly being ignored, disconnected, and passed around. I am starting to accept that THIS IS DJI and they're okay with that because they already have your money. So all I can pray for is that my product works and last forever, because I know the moment I have to ask for help.... or something breaks and/or malfunctions... I'll have a better chance in finding BIGFOOT before getting help, from what I've read. Good luck Joe.

I feel the same way Ranze