SJB Group
lvl.1
Flight distance : 53346 ft
United States
Offline
|
Hello. This is my first post, so please bear with me. We purchased a Matrice 600 and D-RTK system through a DJI Authorized retailer. We do land survery and engineering work, so we wanted anything that provides additional accuracy.
I make sure to check and update the latest firmware every week, as we don't fly the drone every day. I've run into an issue with the D-RTK, it is not sending the corrections to the Matrice 600. I have attempted to download the "latest" firmware from the DJI website, but it seems a bit chaotic. The latest DJI Assistant 2 for the Matrice is v1.0.9-2. When I try to use the link on the Matrice page, it gives a 404 website error. I found the same version on another DJI product, and downloaded it from there. Updating the Matrice was easy and nothing was wrong. When I compared the release notes to the latest firmware that the DJI Assistant 2 says is current on the D-RTK, they are different. The release notes say v 1.0.0.21 is the latest, but Assistant 2 says 1.0.0.18 is the latest.
I called customer service and they recommended downloading the Assisant 2 version for the D-RTK, which is 1.0.9. I did that, and it says the same thing- that 1.0.0.18 is the latest. I confirmed that the version downloaded was 1.0.9, but when I look in the program list on my computer, it states v 1.0.5.
All I'm trying to do is get my D-RTK to work. I cannot fathom why there are so many different versions of Assistant 2 or why the release notes say different things than the Assistant 2 does.
Customer service had me on silent hold for 30 minutes, then told me that a developer would be contacting me. This was on Friday, still no word- I realize that's only one business day ago, but we have a big job tomorrow with this and I need it to work, so I'm coming to the forum. I had to downgrade the firmware on the Matrice to even be able to fly the thing, as it would not let me take off with the D-RTK issue with the latest firmware.
I have attached screenshots from the computer files as to the version of Assistant 2 for the D-RTK. Thanks everyone for the help.
Russell
|
|