Please select Into the mobile phone version | Continue to access the computer ver.
Battery lights
1437 4 2017-1-30
Uploading and Loding Picture ...(0/1)
o(^-^)o
jeep_raptor
lvl.1
Flight distance : 341371 ft
United States
Offline

One of my batteries apparently has the 2 green death lights staying on. Ive contacted DJI but havent heard anything back yet...So far going on 4 days with lights on...
2017-1-30
Use props
cluc
lvl.4
Flight distance : 85682 ft
Australia
Offline

You won't hear back until they finish Chinese New Year break.
  • I'm pretty sure when you send them an email ,you get an auto-response saying:
Dear Valued Customer,
Due to the Chinese New Year, email service from DJI’s China Support Center will be temporarily suspended from January 26th to January 31st.
We are sorry that our responses will be delayed due to the holiday. If you have any urgent issues, please contact our other regional offices directly by phone, email, or live chat:
North America
Phone: +1 (818) 235-0789, Mon-Fri 9:00AM - 5:00PM (PST)
E-mail: support.us@dji.com
European Union
Phone: +49 9771 1773000, Mon-Fri 9:00AM - 3:00PM (GMT+1)
E-mail: support.eu@dji.com
Netherlands
Phone: +31 208084412, Mon-Fri 10:00AM - 7:00PM (GMT+1)
United Kingdom
Phone: +44 2078621722, Mon-Fri 9:00AM - 6:00PM (GMT+0)
Thanks for your understanding and wish you all the best in 2017!
Best regards,
DJI Technical Support

So it will be at least 1st Feb and after they've gotten through all the other support emails before yours.

Are you sure you haven't set it to discharge?
  • Also would be good to list out in point form what you've done/tried so far.
  • Example: Did you plug it to your Mavic and tried turning it on? What happens?
  • Example: Did you plug it into the charger to see what happens?


2017-1-30
Use props
jeep_raptor
lvl.1
Flight distance : 341371 ft
United States
Offline

cluc Posted at 2017-1-30 15:09
You won't hear back until they finish Chinese New Year break.
  • I'm pretty sure when you send them an email ,you get an auto-response saying:

  • Thanks for the reply...I put battery in Drone and it would't connect...put on charger and the green lights stay on...they have stayed on for 4 days now (impressive lol)
    2017-1-30
    Use props
    st_meow
    lvl.1
    Flight distance : 972277 ft
    Singapore
    Offline

    jeep_raptor Posted at 2017-1-30 15:46
    Thanks for the reply...I put battery in Drone and it would't connect...put on charger and the green lights stay on...they have stayed on for 4 days now (impressive lol)

    I'm having the same problem.  One of the green light stayed on after I recharge.  And when I attached it to the drone, the drone automatically tried to start up without me pushing the start button.   Dare not use it for the time being,  Now waiting for Dji's CNY break to be over.
    2017-1-30
    Use props
    cluc
    lvl.4
    Flight distance : 85682 ft
    Australia
    Offline

    st_meow Posted at 2017-1-30 20:40
    I'm having the same problem.  One of the green light stayed on after I recharge.  And when I attached it to the drone, the drone automatically tried to start up without me pushing the start button.   Dare not use it for the time being,  Now waiting for Dji's CNY break to be over.

    Sounds like this thread: http://forum.dji.com/thread-81801-1-1.html
    2017-1-30
    Use props
    Advanced
    You need to log in before you can reply Login | Register now

    Credit Rules