Hi, I ordered my drone on Jan 20th, and 11 days later, still not here despite being labelled as "Shipped".

Can someone help me escalate my case?

I keep being told that my drone is in California and that I should receive an email with 24hrs. That was days ago. I keep getting vague answers that do not help. Can someone help me figure out what is going on?

Could you please provide me with the order number? We will help to look into it.

So...did they resolve the issue? Did you get at least a tracking number?

jgadea Posted at 2017-2-3 14:54
So...did they resolve the issue? Did you get at least a tracking number?

Never got the tracking number. I eventually had to cancel my order, and according to some people on the r/dji subreddit, DJI can delay the refund. So, I had to do a chargeback to make sure I got my money back in a reasonable time. So, don't buy from the DJI online store, lesson learned.